Customer Service
Send a job offer directly to this candidate
Proven leadership and organizational skills both inside and outside the work place within my coworkers
Able to maintain a positive attitude at all times
Fluent Spanish/ English Speaking and Writing (first language:Spanish)
Personal assistant 2020- 2022
Responding texts/emails on a daily basis
Reviewing bank statements to ensure finances are all correct
Placing orders for company inventory
Big 5 Sporting Goods 2020- Present (Sales associate/cashier)
Maintained a clean, organized inventory
Made displays of rotating seasonal items such as clothing and accessories
Anticipate customer needs and provided a high-quality service
Guided customers to successfully find their ideal styles
Handled POS system transactions including cash, credit/debit, exchanges, returns, and refunds to ensure accurate cash flow while also taking phone calls
Informed customers about latest sales, offers, and how they can sign up for our coupons
Organized clothing racks, swept floors, wiped down cash register area after store hours
Mercedes of DTLA- Greeter/Porter (2022-current)
Greet customers with professional, friendly, and patient attitude
Check in 40-60 customers per shift for their appointment
Helped customers by listening, analyzing, and resolving technical issues
Guiding customers to the correct departments, service advisors or mangers if prompted
Politely address customer complaints and concerns, escalating to management if necessary
Prepare cars after check-in by performing full video walk around, placing floor mats and seat covers
Park cars/sprinter vans in designated areas
Gas up cars when necessary for technicians or loaner cars
Take cars to car wash
Deliver cars to customers upon arrival after receipt has been checked
Fairfax High School (West Hollywood, CA) August 2016- June 2020
