Optical Front Desk at Poolsaad Family Vision (2026-05 – 2026-07)
- Self-motivated, with a strong sense of personal responsibility.
- Managed over 50 customer calls per day.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Greet customers and open electronic/video door
- Enter patients private information into EMR system.
- Answer multiple phone lines/take digital messages.
- Schedule appointments/verify insurance.
- Take payments/ take contact orders/place orders
- Scan ID's and insurance cards/check emails and respond to such request.
Optician at Vision Care Center / Dr. Justine Gonzalez (2026-02 – 2026-05)
- Increased sales by 10%.
- Consulted (on lens options), Ophthalmic Dispensing
- Lens Technology (Progressive/Coatings), Fitted/Adjusted (frames)
- Educated (patients on care of contacts Removal & Inserting)
- Verified (prescriptions & insurance),
Optical Assistant at Los Alamitos Optometry/ Dr. Ogata (2025-12 – 2026-02)
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently to complete all tasks within deadlines.
- Increased sales by 10%
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their purchases.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
Optical Technician Front and Back office at True Vision Optometry (2025-08 – 2025-12)
- Managed over 50 customer calls per day.
- Downey Unified School District (School Screening)
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
Optical Technician Front and Back office at Norwalk Family Optometry (2022-12 – 2024-04)
- Managed over 50 customer calls per day.
- Optician front/back office, essential tests Includes autorefraction, lensometry, retinal photos (Optos), intraocualar pressure assessment (using iCare), visual acuities, case history, medical history and recording all above tests in patient's electronic medical record also assist with special testing (visual fields, hand-held ERG) for specialty/medical visits to prepare the patients to see the doctor.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Established a welcoming environment for patients by maintaining a professional appearance.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough medical records of customer information electronically.
