Estevin Vivas

CompTIA A+ certified IT Technician with HIPAA Awareness Certification and hands-on experience in technical support, network configuration, and hardware/software troubleshooting. Skilled in Active Directory, ticketing systems, and maintaining data privacy and security compliance. Proven track record of delivering excellent customer service and resolving technical issues efficiently in high-volume environments.

Cashier RS, Associate I (Full-Time) - GOODWILL - Denver, Colorado

(2025-09 - 2026-09)

• Process customer transactions accurately using POS systems while delivering excellent customer service.
• Handled cash, card payments, and donations in compliance with company procedures.
• Assisted customers with inquiries, purchases, and donation processes.
• Maintained organized checkout areas and supported store operations to ensure efficiency.

Sorter / Warehouse Associate (Part-Time) - AMAZON - Aurora, Colorado

(2025-06 - 2025-09)

• Efficiently sorted and organized packages according to delivery route and priority.
• Operated scanning equipment and internal systems to accurately register merchandise.
• Consistently met daily productivity and quality targets in a high-volume environment.
• Collaborated with team members to optimize workflow and reduce delivery times.

Technical Support - PROVINCIAL MUNICIPALITY OF PADRE ABAD - Padre Abad, Ucayali, Perú

(2020-08 - 2020-12)

• Assembled, configured, and maintained computers and peripheral devices.
• Diagnosed and repaired IT equipment, including PCs, printers, and network issues.
• Performed system formatting, OS installation, and software configuration.
• Prepared budgets for the purchase of new equipment and technology components.
• Installed structured cabling and configured company networks to optimize connectivity.
• Managed inventory of IT equipment and supplies.
• Provided on-site technical support and troubleshooting for end-users.

Internet Café Assistant (Part-Time) - MULTISERVICIOS MARINET - Padre Abad, Ucayali, Perú

(2016-02 - 2020-03)

• Assisted customers with computer use, printing, scanning, and internet browsing.
• Performed basic troubleshooting for hardware, software, and network connectivity issues.
• Managed cash registers, processed payments, and maintained accurate transaction records.
• Maintained a clean, organized, and welcoming environment to ensure customer satisfaction.

IT Technician - I.E.S.T.P. “Padre Abad” (2016-03 - 2018)

Basic Business Skills & Introduction to Computers - Bakersfield Adult School (2024 - 2024)

High School Equivalency Certificate (GED) (2025-05)