Esther Mercado

Dedicated licensed optician with strong skills in dispensing eyewear and interpreting prescriptions. Committed to delivering exceptional customer service and training staff to enhance team performance.

Licenced optician - Costco - City of Industry, California

(2005-08 - 2026-01)

• Assisted customers in selecting appropriate eyewear based on individual needs.
• Dispensed and fitted eyeglasses and contact lenses for optimal comfort.
• Maintained inventory of frames, lenses, and related optical supplies.
• Trained new staff on customer service protocols and product knowledge.
• Collaborated with optometrists to manage patient care and follow-up appointments.
• Addressed customer inquiries and resolved issues regarding eyewear products.
• Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
• Provided accurate measurements and fittings for customer eyeglasses.
• Dispensed contact lenses accurately according to doctor's prescriptions.
• Instructed customers on proper care and maintenance of their eyewear.
• Repaired broken frames or replaced damaged lenses as necessary.
• Processed payments and prepared invoices for completed sales transactions.
• Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.

Ophthalmic Technicians - Ophthalmic Technology - National Education Center (1990-05)