IT Support Tech (Information Technology Support Technician) - Afni
(2026-03)
- Diagnosed hardware faults on 50+ workstations weekly using remote tools, restoring user productivity.
- Provisioned Microsoft 365 mailboxes and configured permissions per access requests and audit records.
- Installed and imaged Windows 10 systems with MDT, verifying drivers matched corporate standards.
- Logged incidents in ServiceNow with stepwise troubleshooting notes to speed technician handoffs.
- Compiled access logs and audit evidence for compliance reviews, supplying clear documentation to auditors.
Maintenance Mechanic Technician - Smithfield Foods
(2024-11 - 2025-07)
- Diagnosed and resolved mechanical and system failures to maintain operational uptime
- Performed preventive maintenance and troubleshooting across production equipment
- Documented maintenance activities and system performance metrics
- Followed strict safety, compliance, and security procedures
- Collaborated with operations teams to resolve technical disruptions
Payment Processing Specialist - Bank of America
(2018-05 - 2024-05)
- Processed high-volume financial transactions with strict compliance requirements
- Investigated and resolved processing discrepancies and system workflow issues
- Maintained confidential financial data following strict security protocols
- Supported audit readiness through accurate documentation and reporting
- Collaborated with cross-functional teams to improve system efficiency
Process Technician - Diversity
(2020-03 - 2022-11)
- Monitored system operations and performed troubleshooting adjustments
- Maintained operational performance and quality control standards
- Documented process workflows and compliance reporting
- Assisted with operational improvements and issue resolution
