Eszter Kocsis

Experienced Leasing Specialist with a diverse customer care service, logistics, coordination, and travel consultancy background. Always striving for efficiency and quick problem-solving with a can-do attitude at all times, in any situation. My main lead is empathy, whether it's a client or a team member.

Leasing / Renewal Specialist - Shannon Property Management - Remote

(2026-01)

• Manage lease renewals and negotiations for a portfolio of 480+ residential properties, driving resident retention and occupancy goals.
• Collaborate with residents, property owners, and management teams to negotiate renewal terms, resolve lease-related issues, and ensure timely execution of agreements.
• Draft and administer lease renewals, amendments, and professional resident communications while ensuring compliance with company policies and lease requirements.
• Provide exceptional customer service by explaining lease terms, rent adjustments, insurance requirements, and renewal options, delivering positive resident experiences while protecting owner interests.

Client Success Manager - Shannon Property Management - Remote

(2024-01 - 2026-01)

• Managed tenant communications, eviction notices, and utility coordination for a portfolio of 180+ residential properties, ensuring timely and professional service
• Collected rent payments, tracked delinquencies, and prepared reports for property managers.
• Created and maintained property listings on Tenant Turner and Rent Engine during client onboarding to ensure accurate portfolio setup and data integrity.
• Coordinated and resolved daily tenant inquiries and maintenance-related requests in collaboration with internal teams.

Logistics Coordinator and Trainer - Amazon logistics - Manchester

(2020-01 - 2024-01)

• Upheld high-quality standards throughout operations to ensure superior delivery.
• Led labor efficiently during peak periods, ensuring smooth shift transitions.
• Guided new team members during peak times to enhance efficiency.
• Inspected shipments diligently for adherence to quality standards.
• Directed a team of 8-32 individuals during shifts.

Travel Consultant - Travel-Cards Travel Agency - Budapest

(2018-01 - 2020-01)

• Coordinated international and domestic travel arrangements, including hotel and rental car bookings.
• Utilized active listening to foster strong client relationships.
• Secured the best options in travel by negotiating competitive rates.
• Created detailed travel itineraries for customers with limited language proficiency.
• Handled cancellations and queries effectively, ensuring positive outcomes for customers.

Budapest Tourism Course by the National Training Registry - Tourism - BGSZC Szent István High School of Economics (2019-01)

A-Levels (equivalent) - Economics - BGSZC Szent István High School of Economics (2017-01)