Delivery Associate - Amazon
(2025-05 - 2025-08)
- Navigated 150–200+ deliveries per shift using GPS routing systems, adjusting routes in real time to maintain efficiency and meet strict delivery deadlines.
- Resolved delivery issues such as missing addresses, restricted access locations, or incorrect instructions by contacting dispatch and customers directly to ensure successful completion.
- Applied de-escalation techniques when interacting with frustrated or confused customers, maintaining professionalism and protecting Amazon's service standards.
- Maintained accuracy and accountability by verifying package information and delivery locations, minimizing delivery errors in a fast-paced environment.
- Demonstrated strong independence and time management by completing routes efficiently with minimal supervision while meeting daily performance targets.
Pool Manager - Signature Management
(2023-05 - 2024-08)
- Oversaw operations at 6 apartment community pools throughout the summer, rotating between locations to uphold safety regulations, manage maintenance, and ensure a clean, enjoyable environment for residents and guests.
- Coordinated with maintenance teams to schedule routine cleanings and equipment checks, minimizing downtime and ensuring pool readiness throughout the summer season.
- Developed and enforced comprehensive safety protocols, supervising lifeguards and maintenance staff to ensure all team members adhered to established procedures.
- Conducted staff training for new hires focusing on emergency response, daily responsibilities, and customer service to enhance overall pool operations and guest satisfaction.
- Demonstrated strong leadership by addressing and resolving resident concerns, efficiently managing pool capacity during peak hours, and overseeing improvements to pool facilities.
Economics Club Member - Virginia Tech Economics Club
(2024-01)
Actively participate in club meetings, discussions, and events focused on microeconomic and macroeconomic theory, market trends, and policy analysis.
- Engage in collaborative projects and case studies, enhancing analytical and problem-solving skills while staying informed about current economic issues and developments.
- Analyzed risk management breakdowns and market volatility through the JPMorgan Chase London Whale incident and GameStop short squeeze, gaining insights into risk management, investor influence, and financial market disruptions.
Senior Treasurer - Lambda Chi Alpha Fraternity Sigma Lambda Chapter
(2024-10 - 2026-10)
Gained hands-on financial management skills during my Assistant Treasurer role by helping with expense tracking and dues collection, preparing for a seamless transition to Senior Treasurer.
- Manage and allocate the $160,000 annual budget to oversee all chapter finances, ensuring accurate expense tracking, timely dues collection, and funding for events and initiatives.
- Develop and present detailed financial reports to members and an alumni advisor, enhancing transparency and aligning budget decisions with organizational goals through collaboration with the executive board.
- Negotiate vendor contracts and implement cost-saving measures, reducing event expenses by up to 15%
