Eugene Perez

Seasoned Hotel General Manager with over 30 years of distinguished experience in the hospitality industry. Proven track record of leading high-performing teams, streamlining operations, and delivering sustained financial growth across diverse property portfolios. Adept at strategic planning, budget optimization, and implementing cost-effective initiatives that enhance profitability without compromising service excellence.

Renowned for visionary leadership, operational acumen, and an unwavering commitment to elevating guest satisfaction and brand standards.

General Manager - VOCO-HOTEL NAPOLEON AN IHG HOTEL

(2026-01)

Oversee all hotel operations, including front office, housekeeping, maintenance, food & beverage, and sales. Maintain brand standards and consistently achieve quality assurance goals. Improve operational efficiency while maintaining exceptional guest service. Strong focus on safety, compliance, and preventive maintenance. Manage P&L statements and operating budgets. Control labor and operating expenses without sacrificing service. Analyze financial reports and implement strategies to improve profitability.

Experience with forecasting, revenue management, and cost control.

Increase

RevPAR, ADR, occupancy, and overall hotel revenue.

General Manager - BEST WESTERN PLUS | CRAFT GOODMAN LODGING

(2024-01 - 2026-01)

Dynamic and results-driven hospitality leader with a strong record of optimizing hotel operations, elevating guest satisfaction, and driving consistent financial performance. Skilled in budget oversight, cost-control initiatives, and the development of strategic marketing plans that strengthen market positioning and revenue growth. Demonstrated success in recruiting, training, and mentoring high-performing teams to deliver exceptional service standards.

Fully committed to upholding Best Western brand standards while ensuring strict compliance with operational procedures and safety regulations.

Task Force General Manager - TAPESTRY COLLECTION BY HILTON

(2024-01 - 2024-11)

Provide strategic leadership and operational oversight across multiple hotel functions to ensure seamless performance during transitional phases and special projects. Spearhead initiatives that enhance operational efficiency, elevate guest satisfaction, and strengthen financial results across assigned properties. Ensure strict adherence to brand standards, established operating procedures, and all regulatory requirements, maintain consistency and excellence in every aspect of hotel operations.

Proactively address guest feedback and implement targeted service enhancements to continuously improve the overall guest experience and satisfaction levels.

General Manager - NMS HOTELS - HILTON GARDEN INN

(2023-01 - 2024-01)

• Directed all facets of hotel operations, including front office, housekeeping, and food and beverage, ensuring seamless daily performance and consistently high service standards.
• Held full accountability for budget oversight, financial performance, and P&L management, implementing strategic cost-control measures and revenue optimization initiatives to consistently meet and exceed financial targets.
• Negotiated and managed vendor contracts, overseeing procurement processes to secure quality goods and services while maximizing cost efficiency.
• Developed and implemented forward-thinking operational strategies to stimulate growth, enhance profitability, and maintain a competitive advantage in dynamic market conditions.

General Manager - BEST WESTERN PLUS | CRAFT GOODMAN LODGING

(2020-01 - 2023-01)

Dynamic and results-driven hospitality leader with a strong record of optimizing hotel operations, elevating guest satisfaction, and driving sustainable financial performance. Skilled in budget management, cost-control initiatives, and the development of strategic marketing plans that increase revenue and market share. Proven success in recruiting, training, and mentoring high-performing teams committed to service excellence.

Dedicated to upholding Best Western brand standards while ensuring full compliance with operational procedures and safety regulations.

AGM/F&B Director - HILTON GARDEN INN | NMS HOTELS

(2019-01 - 2020-01)

Opening AGM/ Director of Food and Beverage NMS HOTELS. Directed all Food and Beverage operations, overseeing menu development, team leadership, inventory management, and vendor partnerships to ensure seamless and profitable operations. Spearheaded initiatives to elevate the dining experience while driving revenue growth and operational efficiency.

Managed departmental budgets, analyzed financial performance metrics, and implemented strategic cost-control measures to consistently achieve financial targets.

Director of Food and Beverage - DoubleTree by Hilton

(2018-01 - 2019-01)

Restaurant General Manager - Pannes Restaurant

(2016-01 - 2017-01)

Director of Food and Beverage - Caparra Country Club

(2011-01 - 2016-01)

Director of Banquets - Caparra Country Club

(2006-01 - 2011-01)

Restaurant Manager / Banquet Director - Embassy Suites by Hilton

(2001-01 - 2006-01)

Food and Beverage Supervisor - San Juan Marriott Resort & Stellaris Casino

(1994-01 - 2001-01)

Bachelor's degree - Business Management – Marketing - Interamerican University of Puerto Rico

Associate degree - ICPR Junior College