Eunice Owoeye

Customer Support Officer and Administrative Virtual Assistant with experience in administrative support, research coordination, content creation, client communication, and digital tools. Highly organized, detail-oriented, and adaptable, with a strong ability to manage multiple tasks, meet deadlines, and support individuals and organizations in achieving their goals.

Administrative Virtual Assistant - PRINTEE PLANET - London

(2025-01 - 2026-12)

• Streamlined daily administrative operations by managing calendars, coordinating meetings, and handling correspondence, enhancing executive productivity by 20%.
• Implemented efficient virtual filing and document management systems, reducing retrieval time by 30% and improving overall workflow.
• Coordinated cross-functional communication and project tracking, ensuring timely completion of key business initiatives and supporting seamless remote collaboration.
• Provided high-level executive support including travel arrangements, expense reporting, and confidential information management, contributing to improved organizational efficiency.

Personal Assistant & Customer Support Officer - ARIKE HAIR - London

(2024-01 - 2024-12)

• Managed daily customer interactions by promptly addressing inquiries, resolving complaints, and providing detailed product information, enhancing overall customer satisfaction by 20%.
• Streamlined communication processes between clients and management, reducing response times by 30% and improving issue resolution efficiency.
• Coordinated appointment scheduling and administrative tasks, ensuring seamless operations and supporting a 15% increase in client retention.
• Maintained accurate customer records and feedback logs, facilitating targeted service improvements that contributed to a 10% boost in repeat business.

Customer Support Officer - Biits Prints - Lagos

(2023-01 - 2024-12)

• Resolved over 95% of customer inquiries related to products, orders, pricing, services, and delivery timelines within the first interaction, enhancing overall customer satisfaction.
• Managed and prioritized high volumes of customer support requests, reducing average response time by 30% and improving service efficiency.
• Collaborated with cross-functional teams to address complex customer issues, resulting in a 20% decrease in order discrepancies and delivery delays.
• Implemented a feedback tracking system that identified recurring product and service concerns, contributing to a 15% improvement in customer retention rates.

Customer Care Representative - AFFORDABLE MOTORS - Lagos

(2022-01 - 2023-12)

• Resolved an average of 60+ customer inquiries daily related to vehicle options, services, pricing, and availability, ensuring accurate and timely information delivery.
• Enhanced customer satisfaction by providing detailed and clear explanations of company offerings, contributing to a 15% increase in repeat business.
• Collaborated with sales and service teams to streamline communication, reducing response times to customer queries by 25%.
• Maintained up-to-date knowledge of inventory and pricing changes, enabling prompt and precise assistance that improved overall customer experience.

BSC - Business Education - Lagos State University (2016-01 - 2021-12)

Certificate - Virtual Assistant - Alison (2025-01 - 2025-12)

Certificate - Virtual Assistant - HIRE AFRICA (2023-01 - 2023-12)

Certificate - Social Media Management - HUBSPOT (2024-01 - 2024-12)