Evan Thao

As a first-year professional in IT Cybersecurity, I am committed to exploring and acquiring comprehensive knowledge in this technical domain. I am focused on developing skills that contribute to the dynamic nature of the field.

Security Guard at Securitas (2025-12 – 2026-06)

• Ensured safety and security by performing access control at entrances and exits.
• Conducted thorough patrols across various terrains and weather conditions.
• Engaged with clients and guests to foster a secure environment and resolve conflicts.
• Identified and reported safety hazards and suspicious activities, contributing to a safer workplace.

Cashier at Fleet Farm (2024-05 – 2025-12)

Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc., provide customer service with a quick and efficient checkout such as operating the cash register, scan itemized, radio department specialists, security tag removal, and bag merchandise, engage and interact with customers in a friendly manner, monitor the self-checkouts and maintain cashier area neat and organize. Support other departments when they're short staff such as stocks, returns, etc.

IT Help Desk Intern at Fox Valley Technical College (2025-05 – 2025-11)

• Provided expert user support to resolve technical issues and enhance system usability.
• Performed regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
• Managed network connectivity issues to maintain seamless communication and data transfer.
• Executed software installation processes, ensuring proper configuration and user access.
• Created detailed technical documentation to support user training and system operations.
• Troubleshot hardware issues effectively, diagnosing problems and implementing timely solutions.

Personal Shopper at Walmart (2023-03 – 2024-03)

Used a touch screen computer screen device to fulfill incoming online orders by reviewing, pulling items from shelves, scanning items, ensured the accuracy of each order and invoices, secured items until customers arrive, and follow up on out-of-stock merchandise to meet customer needs. Maintain safety by following standard procedures, and guidelines including cleanup on spills, and properly disposing of hazardous materials. Collaborate with team leads, co-workers, and customers to prioritized deadlines and expectations; communicating progress and information with team leads; and adapting to and learn from change, difficulties and feedback.

Associate's degree in Information Technology Cybersecurity Specialist – Fox Valley Technical College (2024-08)

Associate's degree in Information Technology – Fox Valley Technical College