Executive Account Manager at Fast Data (2024-01 – Present)
- Managed relationships with high-value clients while serving as the primary point of contact.
- Scheduled client meetings and coordinated communication between departments to ensure timely project completion.
- Maintained detailed client records and updated CRM systems with accurate documentation.
- Prepared account reports, tracked performance metrics, and supported revenue forecasting.
- Maintained confidential client information with professionalism and discretion.
- The primary consumer finance process utilizing soft pulls to check rates without harming a score.
- A background credit check that displays account history or scores to lenders or consumers without impacting credit standings.
Sales and Account Manager at Debt Calls (2025-01 – Present)
- Sold calls, posted leads and mailers to high volume clientele, involved in the debt consolidation and debt relief vertical.
- Design and execute direct outreach and marketing campaign plans to acquire new accounts.
- Coordinated with product, technical, and customer support teams to resolve client requests efficiently.
- Analyze sales data, forecast portfolio growth, and adjust staff territories or targets to optimize results.
- Managed relationships with high-value clients while serving as the primary point of contact.
- Traveled and attended various conferences in the fintech and consumer finance field to network with lead buyers and the debt relief vertical.
Sales Team Lead at Comcast/Xfinity (2017-01 – 2021-12)
- Supervised and coached a bilingual sales team while supporting daily operations.
- Scheduled team meetings, monitored performance metrics, and prepared reports for leadership.
- Assisted with onboarding and training new employees.
- Maintained accurate customer records and ensured compliance with company policies.
- Recognized as one of the Top 20 sales performers in the call center.
- Resolved customer concerns professionally while maintaining high satisfaction levels.
- Managed multiple priorities in a high-volume office environment.
Team Lead – Softlines at Target (2014-01 – 2017-12)
- Assisted with daily store operations, inventory management, and administrative tasks.
- Processed customer transactions, exchanges, and returns accurately.
- Organized merchandise, maintained inventory records, and ensured accurate pricing.
- Coordinated online order fulfillment and maintained detailed documentation.
- Delivered exceptional customer service while supporting store leadership.
Freelance Promotional Ambassador & Tour Assistant at Various Companies (2013-01 – Present)
- Coordinated event logistics and supported promotional campaigns at national trade shows and corporate events.
- Represented brands professionally while providing product information and customer assistance.
- Managed schedules, travel arrangements, and event coordination across multiple locations.
- Built strong relationships with clients, vendors, and event organizers.
- Adapted quickly to changing priorities in fast-paced environments while maintaining excellent customer service.
Server at Lime Restaurant (2013-01 – 2014-12)
- Delivered outstanding customer service in a fast-paced environment.
- Managed cash transactions and maintained accurate records.
- Resolved customer concerns professionally and efficiently.
- Contributed to increased customer retention through reliable and attentive service.
