Evangeline Hirata

Dedicated Online Teacher who is very experienced in creating effective online lesson plans for a variety of subjects. Adept at customizing lesson plans for small classes, assisting students in their studies, and making sure that the proper class materials are available at all times. A TEFL expert, dedicated to provide the most comprehensive and accessible classes possible. A reliable teacher who is always there for students.

Progressive Communication, LLC February 2022- present

Position: Customer Service 5

1082 Sand Island Parkway

Honolulu, HI 96819

• Perform administrative and secretarial duties in office environment that includes reporting to management, drafting documents and entering data, and scheduling appointments.
• Deal directly with customers either by telephone, electronically or face to face to respond inquiries promptly 
• Directing internal and external calls, emails, and faxes to designated personnel
• Filing documents, as well as entering data and maintaining databases
• Organize workflow to meet customer timeframes and direct requests and unresolved issues to the designated resource personnel
• Create and handles Service Order ticket to serve customer needs
• Record details of inquiries, comments, complaints and customer interactions and transactions
• Communicate and coordinate with internal departments
• Perform monthly inventories of office and maintenance supplies
• Prepare and report daily account receivables 
• Observing the best business practices and etiquette

Position: Online Teacher

10 Orange St, London WC2H 7DQ, UK (Part Time)

• Responsible for submitting a curriculum each year that had to be approved using state guidelines.
• Developed all online materials for students and collected a list of resource links for students as well.
• Responsible for staying in contact with students and maintaining a high passing rate.
• Responsible for maintaining a class fill rate of 74 percent and a passing rate of 91 percent.
• Responsible for developing a new curriculum each year.

Position: College Professor (Part Time)

Manila, Philippines

• Teaches undergraduate and graduate level courses in their area of expertise, such as Computer Programming, Business subjects, etc.
• Ensures students understand course material by providing feedback on homework and examinations, answering questions, and offering additional instruction as needed
• Participates in departmental meetings, including those related to curriculum development, program assessment, student affairs and research initiatives
• Assisting students with academic concerns such as choosing classes, registering for courses, understanding course requirements, and completing major requirements.

THE TEFL ACADEMY From: July 2019 To: September 2020

Brighton United Kingdome

● Qualifi- Level 5 Certification in Teaching English as Foreign Language (TEFL)

● 168 Guided Teaching hours ● Centre Grade: Merit

B.S. in Business Education

Eulogio Rodriguez Institute of Science & Technology From: June 1982 – March 1986

Manila, Philippines

Major: Business Administration

Cum Laude (Graduated)