Evelyn B.

Highly organized and detail-oriented Human Services professional with a strong foundation in behavioral intervention, crisis de-escalation, and high-volume client engagement. Adept at navigating complex crisis situations, managing sensitive client data, and collaborating with multidisciplinary teams to deliver impactful care plans. Proven track record of maintaining strict regulatory compliance (HIPAA) and utilizing bilingual communication skills (Spanish) to connect with diverse populations.

Committed to empowering vulnerable individuals and families through structured case management, resource navigation, and empathetic advocacy.

Behavior Technician (BT) at Autism Learning Partners (2026-08 – Present)

• Implement individualized behavior intervention plans (BIPs) and deliver evidence-based ABA therapy to children diagnosed with autism spectrum disorder.
• Utilize Functional Communication Training (FCT) and crisis intervention techniques to safely de-escalate high-stress behavioral episodes.
• Collect, analyze, and log precise quantitative data on client progress to assist Board Certified Behavior Analysts (BCBAs) in modifying treatment goals.
• Collaborate closely with family members and caregivers to ensure continuity of care and the successful translation of behavioral strategies to home environments.
• Maintain rigid adherence to HIPAA guidelines and data privacy standards regarding all client documentation and progress notes.

Customer Success Representative at Walmart (2024-04 – 2026-02)

• Served as the primary point of contact for a high-volume consumer base, managing transactions, verifying public assistance vouchers (WIC), and resolving escalations.
• Executed daily operations with precision under rapid-paced conditions, maintaining accurate financial data and inventory tracking.
• Applied active listening and conflict-resolution strategies to address client complaints, ensuring a high rate of customer satisfaction and retention.

Warehouse Associate (Inbound Logistics) at Amazon Warehouse (2022-01 – 2023-03)

• Managed inventory tracking and space utilization metrics by strategically processing, scanning, and organizing high volumes of incoming vendor assets.
• Utilized Radio Frequency (RF) digital scanning equipment to log product data, minimizing discrepancies and ensuring rigorous quality control.
• Adhered to strict safety protocols and production quotas while working independently to meet time-sensitive organizational objectives.

Family Care Coordinator & Homemaker at Private Residence (2019 – 2021)

• Managed comprehensive household operations, project planning, and care coordination for family members, developing deep proficiencies in time management and resource allocation.
• Navigated cross-disciplinary information, including educational and medical frameworks, to advocate for family needs and solve complex daily logistical problems.
• Demonstrated high emotional intelligence, active listening, and adaptability when working through interpersonal dynamics and managing timelines.

Customer Service Representative at Teleperformance (2019-04 – 2019-08)

• Managed 50+ daily client interactions via phone and digital channels, providing personalized, professional assistance to boost client retention.
• Leveraged intermediate Spanish language skills to support and translate for Spanish-speaking clients, ensuring equitable access to services.
• Accurately captured and processed highly sensitive demographic and financial data into proprietary CRM and database systems.
• Selected to train and mentor 3 new personnel on technical systems, communication scripts, and advanced conflict resolution protocols.

Bachelor of Science in Health and Human Services – Western Governors University (WGU) (2026-10)