Clinical Director at Baptist Home Health (2023-08 – Present)
A leadership position responsible for overseeing and directing patient care operations within a home health agency. Ensure compliance with regulations, manage staff performance, and contribute to the overall strategic planning and quality improvement of the agency. This often involves coordinating and completing projects, overseeing patient eligibility and care planning, and maintaining administrative practices.
Help to drive operational metrics to meet company goals. Work to enhance the profitability of the agency and engaging with the team to ensure quality services.
Patient Care Manager at Baptist Home Health (2022-04 – 2023-08)
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Field Clinician at Baptist Home Health (2021-11 – 2022-04)
- Conducted patient assessments to develop individualized care plans.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Implemented evidence-based practices to enhance treatment effectiveness.
- Mentored junior clinicians on best practices and patient management strategies.
- Evaluated patient progress and adjusted care plans accordingly for optimal recovery.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
Registered Nurse at Ascension Sacred Heart (2019-07 – 2021-11)
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Certified Medical Assistant at Ascension Sacred Heart (2017-12 – 2019-07)
Office Administrator at Safewatch Home Security (2010-03 – 2013-12)
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw inventory and office supply purchases.
- Prepared and distributed payroll for up to 20 people.
- Answered phone calls while recording accurate messages.
- Coordinated travel arrangements, including booking flights, hotels, and transportation.
- Set up new customers on two monitoring systems.
- Screened applicant resumes and coordinated both phone and in person interviews.
- Maintained a clean reception area.
