Data & Documentation Specialist
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I’m a detail‑driven customer support and operations professional with over a decade of experience in order management, purchasing, inventory control, and client communication. I’m known for staying calm under pressure, solving problems quickly, and delivering clear, accurate information to customers and internal teams. I enjoy working with data, improving processes, and keeping workflows organized.
Recently, I’ve expanded my skills in Excel and transcription to support more remote and technical roles. I take pride in being reliable, practical, and committed to getting things done the right way.
Customer Support Representative — Signode (2022–2026)
Handled high‑volume customer inquiries, order issues, and shipment problems with 98% accuracy.
Managed order entry and updates using PLM, AS/400, Navision, and Business Object.
Coordinated with warehouses and carriers to ensure timely deliveries.
Achieved strong customer satisfaction scores for calm, clear, and efficient problem‑solving.
Customer Support Representative — Perry Ellis International (2015–2020)
Processed wholesale and retail orders, returns, and billing adjustments.
Communicated with logistics and inventory teams to resolve stock and shipping issues.
Maintained accurate customer records using Peachtree and Google Apps.
Built reliable client relationships through consistent follow‑up and clear communication.
Purchasing Agent — Wormser Corporation (2008–2013)
Managed purchasing of materials and components to support production needs.
Negotiated pricing, lead times, and vendor terms.
Monitored inventory levels and tracked shipments to prevent shortages.
Strengthened vendor relationships and resolved quality or delivery issues.
Inventory Allocator — Sunham Home Fashions (2002–2008)
Allocated inventory across major retail accounts based on sales trends and demand.
Analyzed stock levels and replenishment needs to optimize distribution.
Coordinated shipments with warehouses and logistics teams.
Improved allocation accuracy through consistent data review and reporting.
