Evelyn Perez

Dynamic leader with proven customer service and training experience. Adept at coordinating tasks, organizing files, and providing bilingual support in English and Spanish. Demonstrates strong communication skills and exceptional organizational abilities cultivated through diverse retail and operational roles.

Retail Associate - John's Tile

(2023-12 - 2025-02)

• Assisted customers with finding items and making purchase decisions
• Provided a welcoming and positive shopping experience
• Kept store clean, organized, and visually appealing
• Worked with team members to meet sales goals
• Helped resolve customer questions and concerns
• Planned, organized and executed promotional events for the store
• Greeted customers to determine wants or needs
• Bagged or packaged purchases and wrapped gifts
• Trained new employees on store policies and procedures
• Merchandised store to showcase promotional items and increase sales
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
• Placed special orders or called other stores to find desired items
• Answered customer inquiries regarding product features, pricing, and availability
• Assisted in training new employees on store operations and procedures
• Cleaned shelves, counters and tables to maintain organized store
• Provided excellent service and attention to customers when face-to-face or through phone conversations

Security/Loss Prevention Specialist

(2022-06 - 2025-08)

• Completed day-to-day duties accurately and efficiently
• Operated a variety of machinery and tools safely and efficiently
• Collaborated closely with team members to achieve project objectives and meet deadlines
• Bilingual abilities to effectively interact with a diverse customer base and communicate security protocols
• Achieved 17% year-over-year shrinkage reduction through targeted floor surveillance
• Partnered with local law enforcement on 10+ cases of organized retail crime (ORC), leading to multiple prosecutions
• Recovered over $50,000 in stolen merchandise through effective case management
• Surveillance & Monitoring: Proficient in CCTV operation, floor surveillance (overt and covert), and POS transaction monitoring
• Investigations: Experience conducting internal and external investigations, gathering evidence, and documented reporting
• Security Protocols: Knowledge of merchant privilege laws, citizen's arrest statutes

High school diploma - El Monte Community Adult School (2022-06 - 2025-08)