Evelyn Ramos

Bilingual customer service professional with 5+ years of experience in customer support, billing, claims assistance, data entry, and administrative support. Skilled in handling high-volume workloads while maintaining strong accuracy, organization, and customer satisfaction. Seeking a fully remote non-phone position focused on email support, chat support, claims processing, data entry, or administrative tasks.

Customer Service Representative at Craniometrix (Present)

• Assisted customers with billing questions, claims, and account updates.
• Managed high-volume customer interactions while maintaining strong performance metrics.
• Entered and updated customer information accurately in company systems.
• Resolved customer concerns professionally and efficiently.
• Maintained excellent attendance and productivity standards.

Medical Transportation / Administrative Support at Mas Transportation

• Coordinated transportation scheduling and appointment information.
• Maintained accurate records and documentation.
• Assisted with administrative tasks and data entry.
• Communicated professionally with clients and healthcare staff.

High School Diploma or Equivalent