Licensing and Credentialing Department Specialist at Sun Life Financial (2016-09 – 2024-09)
- Managed end-to-end credentialing and contracts for healthcare providers, ensuring regulatory compliance across federal and state requirements.
- Communicated with Clients and Dentists
- Streamlined workflows, reducing on-boarding time and improving provider satisfaction.
- Played a key role during audits through meticulous license and credential verification.
- Resolved complex credentialing issues to maintain uninterrupted provider operations.
- Contributed to process improvement initiatives increasing department efficiency.
Broker Licensing Department Specialist at Sun Life Financial (2016-09 – 2024-09)
- Spearheaded project integrating thousands of brokers into new system.
- Handled broker appointments, contracts, documentation and transitions to maintain regulatory compliance and support revenue continuity.
- Served as main liaison for broker/customer inquiries, consistently achieving high satisfaction ratings.
- Improved data integrity through detailed research and system updates.
- Communicated with Clients, brokers and interfaced with interdepartmental colleagues through email, active phone lines, etc.
- Represented department in and spearheaded a cross-functional projects, improving collaboration and efficiency.
- Delivered accurate financial reporting supporting leadership decision-making.
- Maintained high quality control over 98%
Broker Commissions Department Specialist at Sun Life Financial (2016-09 – 2024-09)
- Ensured timely and accurate broker commission payments and documentation.
- Trained and mentored new hires, supporting team scalability and knowledge retention.
- Maintained a high quality control near 100%
- Seasoned Customer Service (communicating with Clients, and other departments)
- Maintained high standards of data accuracy and confidentiality in financial records.
Mail Carrier at United States Postal Service (2025-03 – Present)
- Ensure accurate and timely delivery of mail across urban and rural routes with 99.9% delivery accuracy.
- Streamlined sorting and route organization processes to enhance daily workflow and reduce delivery time.
Executive/Medical Assistant at Newton Brighton Dermatology Associates (2008-06 – 2016-09)
- Spearheaded clinic's transition from paper to digital scheduling, improving patient flow and record accuracy.
- Provided high-level administrative support to two physicians, optimizing care delivery.
- Managed patient billing and collections, enhancing revenue accuracy.
- Maintained HIPAA-compliant medical and administrative records.
Customer Service at West Newton Cinema (2007-06 – 2019-12)
