Hard working employee. Eager to learn and searching for new opportunities to stay ahead of modern trends, achieve professional goals and complete more challenging tasks. I am a quick to learn and willing to adapt to any job. Trustworthy employee who can work alone or as part of a team.
Authorized to work in the US for any employer Work Experience
Customer Service Representative
Handzel & Associates Insurance - Schaumburg, IL November 2021 to Present
- Assist with claims
- Process policy renewals and endorsements
- Process certificate of insurance
- Verify coverage on personal and commercial policies • Process payments
- Account reviews
- Suggested coverage options to better protect customer's assets.
Interpreter
LanguageLine Solutions January 2021 to June 2021
Polish Interpreter for medical, finance, insurance and utility companies.
Claims Adjuster
Echelon - Chicago, IL
October 2019 to January 2021
- assisted in handling incoming subrogation for property damage and medical files • settled claims in suits
- negotiate offers with attorneys
- Investigate coverage
- determines liability
- Handles 1st and 3rd party claims
- total loss evaluation
- worked with SIU regarding fraudulent claims
Claims Adjuster
American Freedom Insurance Company - Mount Prospect, IL November 2018 to May 2019
- liability determination
- worked on 1st and 3rd party claims
- total loss evaluation
- Coverage verification
- worked with underwriter department to verify coverage
Claims Adjuster
Unique - Niles, IL
June 2016 to April 2018
- claim taker
- Analyzed first and third party claims to determine extent of company's liability
- Settled Total loss claims
- Confirmed coverage and full understanding of insurance contract/policy and their exclusions
- Negotiated liability negligence percentages with third party claimants and adverse carriers.
- Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis.
- Recognized and identified potential fraudulent claims.
- Worked with SIU in resolving fraudulent claims.
- Conducted interviews, gathered detailed information and completed investigations.
- Identified and collected evidence and determined its value to a specific claim.
- Prepared denials and reservation of right letters.
- Negotiated liability with other carriers and referred files to subrogation for collection
- Coordinated with insured's, claimants, repair facilities, rental car companies for timely completion of auto repair to conclude claim.
- Made payments to repair facilities after the approval of the claim.
- Applied strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
- Diligently investigated, evaluated, and negotiated multiple moderate to complex automobile and property damage liability claims in 5 states (IL, IN, GA, NM, MS)
- Established and maintained high level of positive working relationships with internal and external customers, ensuring satisfaction with company services
- Quickly and effectively solve customer challenges
- Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.
- Consistently provided prompt contact to insureds within a 24 hour period of the initial report
- Effectively evaluated liability and negotiated settlements to exceed recovery targets every quarter • Worked and covered other departments when help was needed
Costumer Service Representative
State Farm - Chicago, IL March 2014 to June 2016
- Responsible for prospecting for new clients to generate new business and expand the organization's customer base.
- Selling insurance policies over the phone and in the office
- Developing relationships with customers' to improve sales.
- Suggested coverage options to better protect customer's assets.
- Maintained continuing education required for insurance license and professional sales • Counseled consumers on the best insurance policy for their specific need.
Certifications and Licenses
Property & Casualty License
