Student Technical Support Assistant - The George Washington University - Washington, D.C.
(2025-10)
IT Support Assistant
- Communicate technical solutions clearly while collaborating with IT team members to ensure efficient support operations
- Resolve range of issues from password resets to class registration inquiries for students, faculty, and staff through in-person and on-call support
Team Shift Lead - Playa Bowls - Peachtree Corners, GA, & Arlington, VA
(2023-09 - 2025-08)
- Delivered customer-centered service to 100+ customers daily, strengthening communication, problem-solving, and conflict-resolution skills
- Maintained efficiency by managing inventory and reducing product waste by implementing daily stock checks
Digital Marketer - Coily Co. - Atlanta, Georgia
(2022-12 - 2023-04)
- Increased brand engagement by 30% through social media campaigns and influencer outreach
- Designed app improvements, contributing to bug fixes and enhanced user experience
- Held weekly meetings with the founder to provide strategic marketing and design recommendations
