Ezekiel Towner

Results-driven IT professional with 6+ years of experience supporting end users, administering Microsoft 365 environments, and improving service desk operations. Skilled in desktop troubleshooting, Active Directory, networking fundamentals, endpoint management, and user training, with a strong record of reducing resolution times, strengthening documentation, and improving operational efficiency.

IT Analyst / Independent IT Consultant at GS Realty Holdings LLC (2024-09 – Present)

• Provide hands-on support for office systems, workstations, printers, network connectivity, and user troubleshooting to minimize downtime and improve daily operations
• Design and deploy small-office network environments, including routers, switches, Wi-Fi configuration, secure connectivity, and ISP coordination
• Develop educational IT content, tutorials, and practical guides covering troubleshooting, networking, cybersecurity, and Microsoft 365 concepts
• Evaluate, recommend, and price IT hardware and peripherals, including computers, printers, and networking equipment, based on business needs and budget requirements
• Negotiate with Internet Service Providers to secure cost-effective, high-performance internet solutions and support setup, troubleshooting, and vendor follow-up

IT Support Specialist at Power Construction LLC (2018-05 – 2024-09)

• Provided tier 1 and tier 2 remote and in-person desktop, network, and application support to 500+ end users across 40+ job sites
• Served as a system administrator and subject matter expert for Microsoft 365, Mimecast, and Okta
• Collaborated with cross-functional teams to improve monitoring and support processes, enabling proactive identification and resolution of emerging issues
• Managed user onboarding and offboarding processes, including account provisioning, hardware deployment, software configuration, and access management through Active Directory, Microsoft 365, and Okta
• Created and standardized user guides, onboarding materials, video tutorials, and IT documentation templates across 100+ documents, reducing onboarding time by 40% and review time by 20%
• Applied ITIL frameworks to streamline incident and problem management processes, reducing resolution times by 50%
• Supported implementation of NIST Cybersecurity Framework practices to assess security posture and reduce identified vulnerabilities by 30%

Certified Personal Trainer at LA Fitness (2025-01 – Present)

• Conduct client needs assessments and deliver customized service plans based on goals, progress, and individual requirements
• Delivered 130+ monthly client sessions while maintaining a full roster and strong service quality
• Generated an average of $8,000 in monthly revenue through client retention, consultative sales, and follow-up
• Built long-term client relationships through consistent communication, progress tracking, and accountability

Bachelor of Science in Computer Science – Lewis University (2019-05)