Fab Williams

Driven and dependable Customer Service Representative with 3½ years of remote experience. Skilled in assisting customers with benefits, coverage, and service-related questions while providing clear, accurate, and compassionate support. Strong communicator with excellent problem-solving skills and the ability to remain professional in challenging situations.

Self-motivated and comfortable working independently in a remote environment while maintaining productivity, accuracy, and a high level of customer satisfaction.

Call Center Representative at Teleperformance (2024-03 – Present)

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative at Ibex (2020-06 – 2022-03)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Customer Support Specialist at ResultsCX (2017-01 – 2020-06)

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

High School Diploma – Carthage High School