Fabrice Afabu

Dedicated and detail-oriented Housekeeping Assistant Manager with four years of experience overseeing daily housekeeping operations in a 4-star hotel environment. Strong leadership, organizational, and problem-solving skills, with a proven track record of maintaining high cleanliness and guest satisfaction standards. Recognized for excellence in leadership and service, consistently achieving high guest satisfaction scores.

Skilled in managing large teams, inventory control, and ensuring compliance with health and safety regulations.

Housekeeping Assistant Manager at Hyatt Centric (2021-06 – Present)

• Supervise a team of 30+ housekeeping attendants, ensuring the cleanliness and maintenance of 300+ guest rooms and public spaces.
• Conduct daily inspections of guest rooms, public areas, and back-of-house to ensure compliance with cleanliness standards and hotel protocols.
• Collaborate with other departments to establish and maintain cleaning schedules that align with guest expectations and hotel operations.
• Awarded "Excellence in Leadership" (2024) for outstanding team management and operational efficiency.
• Twice recognized as "Best Housekeeping Team Leader" (2022, 2024) for achieving top guest satisfaction and cleanliness scores.
• Managed scheduling, performance reviews, and training for housekeeping staff, leading to improved team performance and guest satisfaction.
• Introduced a new cleaning protocol, resulting in a 100% cleanliness score.
• Assisted front desk and maintenance teams in promptly resolving guest complaints and urgent maintenance requests.

Houseman & Public Attendant at Hyatt Place (2020-09 – 2021-06)

• Ensured the cleanliness of public areas, including the lobby, restrooms, and hallways.
• Assisted with cleaning guest rooms during peak times to maintain operational efficiency.
• Provided exceptional service to guests and contributed to a positive hotel environment.

High School Diploma (2016-06)