Faheem Khan

STRATEGIC, GROWTH‑FOCUSED EXECUTIVE WITH 20+ YEARS OF EXPERIENCE LEADING ENTERPRISE IT OPERATIONS, MULTI‑UNIT BUSINESS TURNAROUNDS, AND HIGH‑VOLUME RETAIL/HOSPITALITY ORGANIZATIONS. PROVEN TRACK RECORD OF ACQUIRING UNDERPERFORMING BUSINESSES, REBUILDING OPERATIONS, RESTORING PROFITABILITY, AND EXECUTING SUCCESSFUL EXITS. BLENDS DEEP TECHNICAL EXPERTISE WITH STRONG BUSINESS ACUMEN, HAVING SUPPORTED FORTUNE 100 ENVIRONMENTS WHILE MANAGING P&L, STAFFING, COMPLIANCE, AND CUSTOMER EXPERIENCE ACROSS DIVERSE INDUSTRIES.

RECOGNIZED FOR BUILDING HIGH‑PERFORMING TEAMS, OPTIMIZING SYSTEMS, ELEVATING SERVICE QUALITY, AND DRIVING ORGANIZATIONAL TRANSFORMATION. POSITIONED FOR ACCELERATED GROWTH INTO SENIOR OPERATIONS, TECHNOLOGY LEADERSHIP, AND CEO‑TRACK ROLES.

Senior Information Technology Specialist - Centene Corporation - Newark, DE

(2022-01)

• Supported enterprise systems to maintain operational continuity, enhance data security, and ensure compliance.
• Led cross-team coordination among infrastructure, security, and field operations to streamline processes.
• Manage high‑priority incidents, improving uptime and user productivity.
• Strengthened customer relationships through clear communication and proactive, solution-driven support.

Tech Central Desktop Support - Vanguard - Malvern, PA

(2021-01 - 2022-12)

• Delivered multi‑site support across a global financial enterprise.
• Improved operational reliability through device lifecycle management and testing.
• Coordinated with telecom, facilities, and security teams to support business operations.

IT Desktop Technician & Support Specialist - QuickFix Computers - Upper Darby, PA

(2006-01 - 2021-12)

• Provided technical support to residential and business clients, resolving issues to ensure optimal system functionality.
• Designed and administered virtualization environments (VMware, Hyper‑V).
• Executed OS migrations and conducted system repairs while troubleshooting hardware/software to restore services efficiently.

President & Multi‑Unit Turnaround Executive - PearlView Inc. - Philadelphia, PA

(2017-01 - 2021-12)

• Acquired underperforming businesses including BP gas stations, convenience stores, Motel 6, and check-cashing, revitalizing their market presence.
• Led turnaround operations across staffing, training, compliance, vendor management, and financial restructuring, enhancing operational stability.
• Improved revenue, customer experience, and operational efficiency across multiple locations.
• Executed successful business exits post-profitability restoration, delivering substantial return on investment.
• Acted as a strategic middle‑man for buyers and sellers, managing multi‑industry operations.

Franchise Owner | Operational Growth & Performance - 7‑Eleven Franchise - Philadelphia, PA

(2012-01 - 2018-12)

• Managed P&L, budgeting, forecasting, and drove revenue growth for a high-volume retail operation.
• Directed full business operations, ensuring effective staffing, scheduling, inventory management, and compliance.
• Built a customer‑centric culture that increased loyalty and profitability.
• Progressed from cashier → senior associate → manager → franchise owner.
• Sold franchise after enhancing operational performance and profitability.

Additional Leadership & Technical Roles - Early Career USA - USA

(2007-01 - 2017-12)

• Associate Vice Provost Assistant @ West Chester University
• Professor Assistant @ Pennsylvania Institute of Technology
• A Public Transportation Services Representative @ Philadelphia Parking Authority
• Cashiers / Sales Associates @ Hillmen Inc.

Bachelor of Science - Computer Science & Cyber Security - West Chester University of Pennsylvania (2016-05)

Associate of Science - Software Engineering & Computer Science - Pennsylvania Institute of Technology (2015-05)