Faisal Javaid

Wide experience in supervision of major financial institutions. Technically smart with strong experience in telephony system technology. Possess excellent coaching, motivational and leadership skills. Extensive interviewing and hiring experience and maintained a consultative coaching style. Set up performance goals to meet sales target, efficiency levels and quality assurance standards. Authorized to work in the US for any employer

Sales Advisor - Bill Jacobs Motorsport - Naperville, IL An outstanding leader must be able to understand that every person has an important part to play. This includes that we are dealing directly with customers, the quality assurance team that monitors the employees, the trainers, administration and more.

• Answered incoming calls regarding request or inquires about cars.
• Enforced companies' policies, statement of work/ standard operating procedure work instructions and verbal directives.
• Recommended customer's need on Cars features, accessories, upgrade rate plans and manage.

Sales Consultant - Cadillac of Naperville - Naperville, IL

(2020-09 - 2022-04)

An outstanding leader must be able to understand that every person has an important part to play. This includes that we are dealing directly with customers, the quality assurance team that monitors the employees, the trainers, administration and more.

• Answered incoming calls regarding request or inquires about cars.
• Enforced companies' policies, statement of work/ standard operating procedure work instructions and verbal directives.
• Recommended customer's need on Cars features, accessories, upgrade rate plans and manage.

Operations Manager - Mk Cars - Houston, TX

(2020-01 - 2020-04)

An outstanding leader must be able to understand that every person has an important part to play. This includes that we are dealing directly with customers, the quality assurance team that monitors the employees, the trainers, administration and more.

• Answered incoming calls regarding request or inquires about cars.
• Enforced companies' policies, statement of work/ standard operating procedure work instructions and verbal directives.
• Recommended customer's need on Cars features, accessories, upgrade rate plans and manage.
• Performed jobs like typing, data entry and scanning the insurance documents and handled
• Involved in recruitment and on job training of staff.

Collections Specialist - Parallon - Irving, TX

(2018-07 - 2020-01)

To be responsible for building and maintaining a customer service organization that is proficient accelerating growth, while bestowing the highest quality of customer service for the company's customers.

Customer Service Leader - Worldventures Marketing LLC

(2015-09 - 2018-07)

To be responsible for building and maintaining a customer service organization that is proficient at accelerating growth, while bestowing the highest quality of customer service for the company's customers.

• Handled inbound/ outbound calls for maintaining working knowledge of all company products, services and promotions.
• Resolved various complaints, kept detailed records on all calls
• Generated various reports regarding call volume and topic.
• Performed jobs like typing, data entry and scanning the insurance documents and handled
• Responsible for improving customer retention through programs and service provided to customer.
• Managed 10 staff assigned to my group and reported to management on the performance of my team
• Recorded and reported results of all calls

Senior Customer Service Representative - City of Arlington - Arlington, TX

(2014-01 - 2015-08)

To be responsible for building and maintaining a customer service organization that is proficient at accelerating growth, while bestowing the highest quality of customer service for the company's customers.

• Handled inbound/ outbound calls for maintaining working knowledge of all company products, services and promotions.
• Resolved various complaints, kept detailed records on all calls
• Generated various reports regarding call volume and topic.
• Performed jobs like typing, data entry and scanning the insurance documents and handled
• Responsible for improving customer retention through programs and service provided to customer.
• Managed 10 staff assigned to my group and reported to management on the performance of my team
• Recorded and reported results of all calls

Customer Service Leader - Capital One - Irving, TX

(2012-12 - 2014-01)

To be responsible for building and maintaining a customer service organization that is proficient at accelerating growth, while bestowing the highest quality of customer service for the company's customers.

• Handled inbound/ outbound calls for maintaining working knowledge of all company products, services and promotions.
• Resolved various complaints, kept detailed records on all calls
• Generated various reports regarding call volume and topic.
• Performed jobs like typing, data entry and scanning the insurance documents and handled
• Responsible for improving customer retention through programs and service provided to customer.
• Managed 10 staff assigned to my group and reported to management on the performance of my team
• Recorded and reported results of all calls

Supervisor Call Center - Texans Credit Union - Richardson, TX

(2012-03 - 2012-11)

To be responsible for building and maintaining a customer service organization that is proficient at accelerating growth, while bestowing the highest quality of customer service for the company's customers.

• Handled inbound/ outbound calls for maintaining working knowledge of all company products, services and promotions.
• Resolved various complaints, kept detailed records on all calls
• Generated various reports regarding call volume and topic.
• Performed jobs like typing, data entry and scanning the insurance documents and handled
• Responsible for improving customer retention through programs and service provided to customer.
• Managed 10 staff assigned to my group and reported to management on the performance of my team
• Recorded and reported results of all calls

Bachelor's - Fine Arts - Punjab University (2005-09 - 2007-08)