Faith Tochukwu

Detailed-oriented personal injury case management support seeking to help law firms manage cases efficiently from intake through Pre-litigation and demand preparation. Committed to improving workflow, ensuring timely case progression and supporting attorneys with accurate documentation, liability review,and medical records tracking to achieve stronger negotiation outcomes and overall case success.

Personal Injury Assistant (Internship) at PONEC LEGAL FIRM (2026-02 – 2026-04)

• Managed structured client intake and case onboarding, handling client communication and ensuring accurate case set-up
• Opened and maintained Bodily Injury(BI) and UM/UIM claims, including police report review and insurance coverage verification.
• Drafted and coordinated Letters of Representations (LORs) and maintained consistent insurance and adjuster communication.
• Coordinated medical records and billing,and ensured complete case files.
• Monitored treatment progress and case progression tracking, supporting attorneys with timely updates and case development.
• Assisted with Demand documentation,lien negotiation, and settlement support.

Customer Service Representative at OLIVZ & DOVES ENTERPRISE (2024 – 2025)

• Provided customer support via phone,email,and chat to resolve inquiries quickly and professionally.
• Assisted Customers with service-related issues, complaints,and general service requests.
• Recorded customer interactions using CRM tools(HubSpot,Freshdesk,Zendesk,and intercom) and maintained accurate case updates.
• Escalate complex issues to the appropriate team for timely resolution.

Bachelor of Arts (B.A) in Chinese Studies – Nnamdi Azikiwe University, Awka (2023 – 2026)

Diploma in Airline Ticketing & Reservation – Universal School of Aviation, Abuja (2021 – 2021)