Falyn Burrell

Experienced healthcare professional with a strong background in medical billing management, revenue cycle operations, accounts receivable, insurance claims processing, and clinical support. Skilled in claims submission and appeals, payment reconciliation, denial follow-up, provider credentialing, electronic health records, and healthcare compliance. Experienced in supervising and training staff, coordinating with insurance companies, and resolving billing discrepancies to support accurate reimbursement and efficient office operations.

Combines extensive administrative expertise with hands-on clinical and phlebotomy experience.

Billing Manager - Complete Foot and Ankle Specialty, LLC - East Brunswick, NJ

(2014)

Oversee end-to-end medical billing operations for four podiatry practices, managing claims processing, payment posting, reconciliation, patient billing, and accounts receivable.

• Manage the preparation, review, and submission of electronic and paper insurance claims, ensuring accuracy, completeness, and compliance with payer requirements.
• Monitor outstanding accounts receivable, conduct timely insurance follow-up, and manage the resubmission of unpaid, denied, and rejected claims to facilitate reimbursement.
• Investigate and resolve claim denials, payment discrepancies, and reimbursement issues to minimize delays and support revenue cycle efficiency.
• Review patient records, billing documentation, and insurance information to identify discrepancies, correct errors, and ensure accurate claim submission.
• Serve as a key point of contact for patients, insurance carriers, physicians, and administrative staff to resolve complex billing inquiries and payment issues.
• Ensure the accuracy and confidentiality of electronic health records and maintain compliance with HIPAA regulations and patient privacy requirements.
• Coordinate provider credentialing and maintain accurate databases and supporting documentation to facilitate verification and compliance.
• Supervise staff and train interns on medical billing procedures, claims management, office workflows, and administrative best practices.
• Oversee ongoing billing activities and accounts receivable follow-up to promote operational efficiency, accurate reimbursement, and timely collections.

Medical Billing Manager - University Foot and Ankle Center, LLC

(2017 - 2021)

• Managed medical billing activities, including insurance claim preparation, submission, follow-up, and payment reconciliation.
• Reviewed claims and patient documentation for accuracy, completeness, and compliance with insurance requirements.
• Investigated payment discrepancies and followed up on unpaid or rejected claims to support appropriate reimbursement.
• Processed patient statements and responded to billing questions from patients and insurance representatives.
• Maintained electronic health records and protected confidential patient information in accordance with HIPAA requirements.
• Assisted with provider credentialing and maintained records and databases for verification of provider information.

Medical Assistant

(2014)

• Supported physicians during patient visits and in-office procedures, providing hands-on clinical and administrative assistance.
• Managed patient scheduling, intake, registration, data entry, and related front-office responsibilities.
• Obtained patient vital signs and prepared, cleaned, and sanitized medical equipment.
• Maintained electronic health records and supported quality reporting and Physician Quality Reporting System (PQRS) documentation.
• Assisted with in-office X-ray procedures and related clinical workflows.
• Ordered medical supplies and maintained accurate inventory records.

Phlebotomy Services Site Coordinator - Labcorp (Laboratory Corporation of America)

(2009 - 2012)

• Coordinated patient intake, registration, phlebotomy services, and daily site administrative activities.
• Performed phlebotomy procedures for patients across age groups while following established safety and specimen-handling protocols.
• Prepared and processed specimens, including aliquoting samples for shipment to appropriate laboratories.
• Managed office operations, including phone communications, inventory, records, and documentation.
• Coordinated with physician offices, hospitals, and other healthcare facilities to support effective communication and service delivery.
• Supported insurance billing and ICD-9 coding activities.
• Worked with team members to maintain quality control, operational efficiency, and compliance with updated policies.
• Performed Department of Transportation (DOT) testing in accordance with applicable guidelines.

Phlebotomy Coordinator - ExamOne, a Quest Diagnostics Company - Hillsborough, NJ

(2008 - 2009)

• Coordinated appointments for in-home visits and on-site insurance examinations.
• Managed daily scheduling and coordination of 5–15 phlebotomists, supporting efficient service delivery and appointment coverage.
• Coordinated insurance-related testing and maintained communication with life insurance companies.
• Performed and coordinated specialized collection services, including paternity testing and hair specimen collection.
• Conducted DOT testing in accordance with applicable procedures and guidelines.

Clinical Care Technician - Robert Wood Johnson University Hospital - New Brunswick, NJ

(2001 - 2004)

• Provided direct patient care and assisted physicians and nursing staff with treatments and daily patient care activities.
• Monitored and documented vital signs, patient conditions, intake and output, and other relevant clinical information.
• Assisted patients with ambulation, activities of daily living, environmental needs, and personal safety.
• Performed EKGs and provided wound care in accordance with established clinical procedures.
• Supported a safe patient care environment and assisted with postmortem care.

Nursing Studies - Middlesex County College (2000 - 2002)