Faneca Porter

Dedicated and compassionate Case Manager with extensive experience in homeless services, housing navigation, and outreach. Proven track record of managing caseloads, conducting comprehensive assessments, and facilitating access to community resources using Housing First, trauma-informed, and strengths-based approaches. Highly skilled in HMIS documentation, crisis intervention, and interdisciplinary collaboration to support stabilization for individuals experiencing homelessness and behavioral health challenges.

Committed to professional advocacy and the principles of person-centered care.

Homeless Outreach Manager - Downtown Partnership of Baltimore - Baltimore, MD

(2021-04)

• Manage outreach and housing coordination for individuals experiencing homelessness, utilizing HMIS to facilitate housing matches.
• Advocate for policy changes and secure documentation (ID, SSN, Birth Certificates) to remove barriers to housing.
• Provide intensive case management, including transportation to appointments and ongoing support to ensure housing retention.
• Collaborate with law enforcement, city agencies, and community providers to ensure encampment representation and service delivery.

Homeless Outreach Manager - Mayors Office of Homeless Services - Baltimore, MD

(2018-08 - 2021-04)

• Conducted street-level outreach to identify unsheltered individuals, performing assessments and enrolling them into the Coordinated Entry system.
• Developed individualized housing plans and facilitated connections to substance-use treatment and behavioral health programs.
• Facilitated community meetings to educate stakeholders and service providers on best practices for engaging vulnerable populations.
• Provided crisis intervention for individuals experiencing acute behavioral health episodes or trauma.

Community Outreach Coordinator - Waterfront Partnership - Baltimore, MD

(2016-03)

• Serve as the primary lead for Coordinated Access Assessment System data collection and HMIS entry.
• Perform comprehensive interviews to assess housing and service needs, ensuring seamless transitions into support programs.
• Cultivate and maintain partnerships with landlords and community providers to increase available housing inventory and referral pathways.

Quality Assurance & Training Manager - Waterfront Partnership - Baltimore, MD

(2009-12)

• Oversee organizational quality standards and data integrity for all program documentation.
• Develop and administer training programs focusing on professional boundaries, outreach techniques, and organizational policy.
• Mentor staff in effective service delivery, data management, and operational efficiency.

Associate Degree - Virginia College

High School Diploma - Wenonah High School