Farah Belhadj

Bilingual (French-English) customer service professional with 10+ years of experience in retail, financial services, healthcare, and office administration. Skilled in client relations, conflict resolution, order processing, and CRM tools. Adept at handling high call volumes, coordinating cross-functional teams, and ensuring customer satisfaction. Strong communicator with a detail-oriented and service-driven approach.

Childcare Assistant in Immersion French school - Ecole Claire Fontaine - Los Angeles, CA

(2025-02 - 2025-05)

• Assist teacher in organizing and leading activities
• Supervising children
• Ensuring their safety
• Assisting with their daily needs like meals

Certified Pharmacy Technician - CVS Pharmacy - Los Angeles, CA

(2023-01 - 2024-12)

• Assist customers and healthcare professionals with prescription processing
• Measure, package, and label medications accurately
• Manage pharmacy inventory and communicate shortages to pharmacists

Customer Service & Order Management Specialist - Matco MPI

(2019-01 - 2020-12)

• Managed customer orders from entry through delivery using SAGE
• Provided phone, email, and fax support for order tracking and issue resolution
• Liaised between internal departments for client inquiries

Customer Service & Order Entry Coordinator - Polar Pak Inc.

(2018-01 - 2019-12)

• Managed orders and returns via EDI software
• Communicated with internal departments: logistics, warehouse, accounting
• Provided bilingual support and ensured customer satisfaction

Account Manager – Customer Success - Health Smart Financial Services

(2016-01 - 2018-12)

• Oversaw customer accounts from onboarding to daily support
• Managed bilingual marketing materials and website content
• Resolved service inquiries and financial settlements

Customer Service Supervisor - Phone Group

(2015-01 - 2015-12)

• Trained new hires on service standards and call handling
• Monitored KPIs, schedules, and handled escalated calls

Customer Service Supervisor, Bilingual Service Officer, and Internal Communications Officer - Scotiabank - Canada

(2009-01 - 2014-12)

• Handled inbound bilingual calls and service coaching
• Ensured regulatory compliance and managed disclosures in French
• Coached new staff and resolved high-level complaints

Executive Assistant - Mandarine Group SA & Aixor SA - Europe

(2007-01 - 2009-12)

• Managed executive calendars, communications, translations, and administrative tasks
• Supported real estate project coordination and financial recordkeeping

MBA - Business Administration - University of Perpignan

Diploma - International Sales Management - Business Institute

Diploma - Workplace Translation French-English - Centennial College