Farah Merzgui

Customer service and sales professional with over 4 years of experience in customer care, team leadership, and business coordination. Skilled in handling client relationships, optimizing sales strategies, and managing operations efficiently. Currently working as Customer Service Team Manager at Lab MZL. Fluent in Arabic, French, and English, with a strong ability to communicate across diverse markets.

Customer Service Team Manager at Lab MZL (2025-08 – Present)

• Manage sales operations and client relationships to drive business growth.
• Coordinate daily clinic activities to ensure smooth operations and service excellence.
• Develop sales strategies to enhance brand outreach and revenue generation.

Business Development Specialist at Némésis Network (2025-03 – 2025-05)

Freelance

• Identified and pursued new business opportunities to support company growth.
• Built and maintained client relationships to strengthen the company's market position.

Business Coordinator at frillsoft (2024-11 – 2025-03)

Freelance (client: Crüe Cosmetics)

• Coordinated business operations and client communications on behalf of Crüe Cosmetics.
• Supported project execution and day-to-day administrative coordination.

Teacher at Institut de Langue Molière (2021-11 – 2024-11)

Freelance

• Delivered French language instruction to students of varying proficiency levels.
• Developed lesson plans and tracked student progress over multi-year engagements.

Operations Supervisor & Business Coordinator at Free2move (2022-01 – 2023-11)

• Created and managed the marketing budget, ensuring efficient allocation of resources and optimizing ROI.
• Oversaw market research to identify emerging trends, customer needs, and competitor strategies.
• Led, mentored, and managed a high-performing team, fostering a collaborative, results-driven environment.
• Monitored brand consistency across marketing channels and materials.

Customer Care Team Leader at UPS Canada (2021-06 – 2021-12)

• Managed a team of 25 members in a high-paced logistics support environment.
• Handled escalated cases, resolved customer issues, and maintained service excellence.
• Optimized team performance through training and process improvements.

Customer Care Agent at Amazon France (2019-06 – 2021-06)

• Delivered prompt and effective customer support for Amazon customers in French.
• Managed inquiries, resolved concerns, and enhanced customer satisfaction.

Undergraduate in English Civilization & Literature – Higher Institute of Languages of Tunis (2021 – 2024)

Scientific Baccalauréat – Wafa High School (2018)