Farhin Sultana

Operations and healthcare administration professional with a Bachelor of Science in Psychology and experience supporting complex workflows across clinical research, banking, and higher education. Skilled in confidential medical and financial documentation, compliance reporting, cross-functional coordination, issue resolution, and team supervision. Brings strong analytical judgment, attention to detail, and stakeholder communication to project-based work, with a focus on process reliability and patient-centered operations.

Research Assistant - International Institute for the Brain - Brooklyn, NY

(2023-01 - 2026-04)

• Coordinated high-volume clinical and educational documentation workflows, maintaining confidential records and supporting consistent adherence to institutional standards.
• Served as a primary liaison among families and multidisciplinary teams including therapists, nurses, and teachers, helping resolve service-delivery issues and keep care activities aligned.
• Produced detailed daily compliance reports with a strong focus on accuracy, completeness, and timely follow-through.
• Managed competing priorities across a complex caseload, escalating issues appropriately and supporting reliable day-to-day operations.

Customer Service Associate - Investors Bank - Queens, NY

(2021-12 - 2022-01)

• Processed financial transactions accurately while following bank policies, regulatory procedures, and documentation requirements.
• Investigated and resolved client concerns, documented financial needs, and communicated solutions clearly in a fast-paced environment.
• Supported operational accuracy and customer retention through careful recordkeeping, risk awareness, and consistent service.

Student Technical Assistant - New York Institute of Technology - New York, NY

(2018-01 - 2020-03)

• Supervised and mentored junior proctors while coordinating daily departmental workflows and service coverage.
• Managed schedules and departmental records to support timely academic services and compliance with university standards.
• Provided front-line issue resolution for faculty, students, and external organizations and helped maintain efficient departmental operations.

Bachelor of Science - Psychology - New York Institute of Technology (2017 - 2021)