Fatemeh Mohammadi

Detail-oriented professional with 7+ years of experience in healthcare operations, customer service, and data management. MBA-trained with a strong background in accurately documenting information, maintaining confidentiality, following standardized procedures, and ensuring quality and compliance, and experienced in communicating effectively with diverse individuals, managing sensitive data, and working independently to meet deadlines, and known for accuracy, professionalism, and a commitment to delivering reliable, customer-focused results.

Medical Technologist at Labcorp (2021-04 – Present)

• Participated in Infectious Disease laboratory implementation and go-live activities, supporting workflow readiness, validation testing, operational deployment, issue resolution, and transition-to-production support.
• Collaborated with laboratory leadership, technical teams, and end users to identify workflow requirements, document operational processes, and support implementation planning for laboratory systems and process improvement initiatives.
• Performed validation studies including linearity, precision, accuracy, correlation, and end-to-end workflow testing to support implementation of new laboratory technologies.
• Supported production readiness activities through workflow verification, process testing, documentation review, troubleshooting, and deployment support.
• Utilized multiple LIS applications to support specimen tracking, workflow execution, documentation, result review, and operational troubleshooting.
• Developed SOPs, workflow documentation, competency checklists, visual job aids, and training materials.
• Trained and mentored 15+ laboratory professionals on workflows, LIS functionality, quality requirements, and troubleshooting techniques.
• Performed validation and verification studies, including linearity, precision, accuracy, end-to-end workflow testing, and reagent parallel testing to support implementation readiness, regulatory compliance, and successful deployment of laboratory processes and technology.
• Led workflow improvement initiatives, maintenance standardization efforts, and backlog reduction projects.
• Served as a liaison between laboratory staff, supervisors, and support teams to communicate workflow needs, implementation feedback, and process improvement opportunities.
• Created a one-look, color-coded maintenance calendar for biweekly and monthly instrument tasks, standardizing maintenance tracking, improving audit readiness, and reducing the risk of missed required maintenance.

Specimen Processor-Cytology at LabCorp (2019-05 – 2021-06)

• Processed high volumes of clinical specimens while following laboratory quality, safety, and documentation standards.
• Supported specimen workflow, priority handling, labeling accuracy, accessioning, and communication between laboratory teams.
• Improved turnaround time by approximately 20% through workflow streamlining and process consistency.
• Trained new staff on documentation standards, specimen handling, labeling accuracy, and preparation standards.

Dental Assistant /Front Desk Receptionist at DentalWorks USA (2020-01 – 2021-04)

• Facilitated patient intake scheduling, documentation, and clinical workflow management in a healthcare environment.
• Assisted dentists during procedures, ensuring patient comfort and safety.
• Prepared examination rooms with necessary instruments and equipment for efficient workflow.

Crew/Crew Trainer/Swing Shift Manager at McDonald's (2015-12 – 2019-06)

• Achieved seamless daily shift operations through effective delegation of tasks and scheduling for a team of 10+ employees. Resolved customer and employee conflicts promptly, enhancing overall satisfaction. Cultivated a positive team atmosphere by implementing successful conflict resolution practices.
• Built long-term customer relationships through effective communication, issue resolution, and personalized support, frequently becoming the preferred point of contact for returning customers seeking assistance.

MBA in Health Care Management – Western Governors University (2026-06)

Bachelor of Science in Biology (Minor in Psychology) – Guilford College (2021-05)