Fatima Arkin

6 plus years as a Certified Salesforce Developer in Salesforce ecosystem and in Quality Assurance. Extensive experience with the Salesforce Development life cycle, application design pattern, integration pattern and development planning. Experienced working in Cross-functional teams, identifying business requirements and supporting Sales/Service Marketing, Experience / Community Cloud.

Experience in SFDC Development implementing the Apex Classes, Apex Triggers, LWC, Async Apex, SOQL and SOSL. Strong administration experience in designing data security, using Sharing Model (OWD, Sharing Rules) Profile, Role, Role Hierarchy, permission sets configuration.

Developed

Lighting component framework and also built lightening component using aura framework and LWC. Skilled in implementing workflow automation, managing profiles and permission sets for secure access control. Proficient in developing and consuming REST APIs and with REST Data services.

Experienced with Integration tools and approaches, including REST and SOAP APIs for connecting Salesforce with external applications. Proficient in using Software Development Life Cycle (SDLC) methodologies including Agile framework such as Scrum and Kanban. Knowledge of implementing CI/CD processes in Salesforce using Change Set, Kopado, Jenkins and Version control tool GIT.

Knowledge of building automation using Salesforce Flows such as record-Trigger flow, scheduled/Auto launched Flows and Screen Flows. Proficient in preparing technical documents to support pre-deployment and post deployment processes, ensuring clarity and smooth handoffs.

Salesforce Developer - Federal Government (TSA)

(2023-06 - 2025-04)

Experienced with Design, develop, implement, and support custom solutions using the Salesforce platform.

• Worked on Salesforce Surveys and built a survey template and generated QR code and link to the contacts for their feedback.
• Implemented Workflows and Process Automation to streamline approvals, notifications, and status updates, reducing manual effort.
• Managed Profiles and Permission Sets to control user access, ensuring proper data security and role-based visibility.
• Created several Lightning Flows, Screen flow, Record Triggers, Scheduled Flows to comply with the custom requirements like deactivation of the user within several days if they are not using their account from many days to free up licenses.
• Created a custom LWC and added on the Home page to Enable/Disable the Integration using a lightning toggle and custom settings.
• Performed data migration and integration activates.
• Use development best practices to ensure high code quality standards met.
• Worked on creation of reports and dashboards on many objects like case, users, accounts etc.
• Experienced managing and communicating clearly with multiple cross-functional stakeholders to understand needs and use cases.

Salesforce Admin/ Salesforce Developer - Aldo Group - Bethesda, MD

(2021-02 - 2023-05)

• Attended agile ceremonies and facilitated meetings when needed.
• Analyzed business and technical requirements and designed custom solution.
• Maintain the Salesforce Org and sandbox, performed regular refresh daily basis.
• Created Automation of emails to Opportunity owners based on business requirements.
• Implemented Sales, Service and Experience Cloud.
• Involved in creating and customizing Email templet and configuring them to the email alert within the workflow rule for a standard /custom object.
• Built Lightning Web Components to add customized components to existing logic.
• Wrote SOQL, SOSL queries in Apex classes, triggers to retrieve data from database.
• Tested the code on the sandbox and done deployment using CI/CD pipeline on Jenkins/Changeset with various control system like Git, GitHub.
• Worked on Rest and Soap API to design and support web services platform.
• Deal with and resolved multiple technical challenges including but not limited to governor limits and performance loading issues.
• Proactively identified areas and improvement and functional gaps in the team.
• Implemented event management application from AppExchange in sales cloud.

Salesforce Admin/ Salesforce Developer - JetBlue - Richmond, VA

(2019-02 - 2021-03)

• Participated in all phases of the software development life cycle including discovery, analysis, requirements definition, solution design, configuration, code development, testing, code review, deployment and support.
• Migrate data from Legacy System to Salesforce CRM using Informatica tool.
• Designed a Round Robin Algorithm to manage multiple cases.
• Implemented Case Management System for the Services Cloud.
• Involved bulkification of trigger using Collections like list, set and Map.
• Writing relationship SOQL queries according to business requirements.
• Developed Visual Force pages using standard controller, Custom controller, and extension controller.
• Evaluated data use and mapped integration requirements to support business.

Bachelor's Degree - Business Administration - the Southwest University for Nationalities, China (2005-09 - 2009-07)