Administrative & Billing Support Specialist - FLORIDA ANKLE & FOOT INSTITUTE
(2022-03)
Provide administrative and operational support for a busy podiatry practice while assisting with patient registration, insurance verification, billing support, financial processing, and daily office operations.
- Enter and update patient demographic information in AdvanceMD.
- Verify insurance eligibility, effective dates, deductible information, and patient benefits.
- Reconcile patient information between Veracity EMR and AdvanceMD.
- Scan and upload superbills into patient accounts for billing.
- Process billing documentation and forward records to the billing department.
- Track biologic claims and maintain reimbursement logs.
- Maintain physician treatment logs and inventory documentation.
- Process incoming mail and distribute billing, payment, and administrative documents.
- Prepare bank deposits and maintain financial records.
- Process patient credit card payments through CardPointe.
- Pay office invoices and assist with accounts payable.
- Scan Medicare foot care documentation into electronic medical records.
- Provide daily administrative support to the Office Manager and physicians.
Sales & Administrative Assistant - SONICODE, INC.
(2019-04 - 2021-02)
- Assisted customers by phone and email.
- Processed Amazon orders for warehouse fulfillment.
- Responded to customer inquiries and resolved order issues.
- Maintained accurate order records and inventory communications.
- Provided administrative support to ensure efficient daily operations.
Customer Service Representative - MAX MARINE INSURANCE
(2013-06 - 2014-01)
- Assisted customers with insurance policies and coverage questions.
- Processed new business applications and policy renewals.
- Coordinated underwriting documentation.
- Assisted with insurance claims and collections.
- Obtained competitive insurance quotes from multiple insurance carriers.
Customer Service Representative - LYNX SERVICES
(2010-12 - 2012-08)
- Assisted customers from over 40 insurance companies with automobile glass claims.
- Processed insurance claims accurately and efficiently.
- Scheduled appointments with glass repair facilities.
- Maintained detailed claim documentation.
- Delivered exceptional customer service in a fast-paced call center environment.
Business Partner / Office Administrator - R&S JOURNEY, LLC
(2005-05 - 2009-12)
- Managed daily office operations for a small business.
- Supervised scheduling, hiring, payroll, and employee records.
- Managed accounts receivable, accounts payable, and bank deposits.
- Coordinated with accountants, vendors, and suppliers.
- Ordered office supplies and maintained inventory.
- Managed licensing, zoning, and regulatory documentation.
- Assisted with website management and administrative operations.
Bar Manager - STARBOARD LOUNGE & GRILLE
(2003-07 - 2005-05)
- Managed daily restaurant and bar operations.
- Supervised staff scheduling and inventory.
- Prepared daily cash reports and deposits.
- Delivered excellent customer service.
- Resolved customer concerns professionally.
- Opened and closed business operations.
Bank Teller | Head Teller | Advertising Office - BANKING EXPERIENCE
(1986-01 - 2003-12)
- Processed banking transactions accurately and efficiently.
- Balanced cash drawers and prepared daily deposits.
- Assisted customers with banking services and account inquiries.
- Maintained confidentiality and financial accuracy.
- Supported branch administrative and advertising operations.
