Fatoumata Alamina Balde

Work on the espresso daily, dialing in grind size, dose, yield, and extraction time to maintain consistent flavor profiles. Recommend products based on customer preferences to increase satisfaction. Prepare espresso-based beverages to spec (ristretto, lungo, cappuccino, latte), maintaining texture and latte art standards.

Barista - Stumptown Coffee Roasters - New York, NY

(2024-04)

• Work on the espresso daily, dialing in grind size, dose, yield, and extraction time to maintain consistent flavor profiles.
• Recommend products based on customer preferences to increase satisfaction.
• Prepare espresso-based beverages to spec (ristretto, lungo, cappuccino, latte), maintaining texture and latte art standards.
• Recognized for friendly service and strong team collaboration.

Barista - Cha Cha Matcha - New York, NY

(2022-12 - 2023-06)

• Delivered fast, accurate service during peak hours.
• Maintained café cleanliness.
• Trained new staff on drink preparation and customer interaction.
• Operated POS and processed payments with 100% accuracy.

Sales Associate - Marshalls - New York, NY

(2022-08 - 2022-11)

• Assisted 60+ customers per shift with product recommendations and checkout.
• Supported inventory and merchandising team.
• Handled returns, exchanges, and cash/credit transactions.

Sales Associate - Ross - Indianapolis, IN

(2022-05 - 2022-08)

• Maintained clean and organized displays and performed opening/closing tasks.
• Promoted deals and upsold items to increase transaction size.
• Improved customer satisfaction through attentive service.

Dessert Maker - Culver's - Indianapolis, IN

(2021-11 - 2022-04)

• Prepared specialty desserts while adhering to safety and hygiene standards.
• Streamlined prep routines to improve kitchen efficiency.
• Earned praise for reliability and attention to detail.

Associate Degree - Business Administration - Borough of Manhattan Community College (2027-08)