Digital Coach at Walmart (Store 865) (2025-10 – Present)
- Oversee all Fulfillment operations for store 865
- Online Sales Averaging $1.5M-$2M per month
- Weekly Online orders Averaging 4.6K-5K per week
- Directly manage a team of 71, and 3 Hourly managers
- Managed the launch of Internalized Parcel
- Managing the launch of Inhome
- Lead store project for implementation of Digital Tags total store
- Taught and trained total store on Digital Tags
- Provide insight into availability opportunities for total store through reports
- Associate Nil pick report
- Digital SBU
- Everyday Nil Report
- Staff Development
- Headcount analysis
- Turnover Reduction
- Scheduling to ensure customer demand is met
- Reduction in Wait time to below 4Min
- Increase In Scan-Stage from 90% to 97%
- Increase in On Time Pick percentage to 99%
Digital Coach at Walmart (Store 1803) (2023-04 – 2025-10)
- Oversee online operations for store 1803
- Manager of Digital, Stocking 1 and 2 teams
- Market 87 Subject matter Expert on Vizpick
- Taught and trained Management on in depth analysis of Vizpick Backroom
- Designed a detailed, step-by-step guide for Viz Pick Backroom to ensure seamless integration and enhance store utilization
- Designed a user-friendly Spreadsheet for Topstock that streamlines data management and improve accessibility for users of all skill levels
- Individual Store Presentations: One on one training with Management to several stores in the Market, at Store managers request
- Use of OPS Portal to track digital performance and financial growth
- Use of OPS portal to understand availability gaps in the store
- Use of Store Fulfillment Scorecard to track Digital performance
- Coordination of various teams to accomplish task/goal
- Lead the implementation of new operations
- Staff Development
- Headcount analysis
- Turnover Reduction
- Scheduling to ensure customer demand is met
- Use of feedback to create growth in team
- Feature planning and execution
- Resolution of customer issues
- Touring for store opportunities
- Maintained Digital Growth through Remodel Y24
- Sales Increase of 12.1% ($0.5M) vs Y23
- Maintained Highest Post-sub in Market 87 Y24 at 99%
- Improved Presub by 1% vs LY
- Improved FTP by.9% vs LY
- Achieved a 4.72 5 Start for Y24
- Improvement of Vizpick Health by 2% for total Market
- Improvement of Store 865 Vizpick Health by 2%
- Improvement of 2.2% in Vizpick Topstock Section completion for total Market
- Digital Turnover Reduced from 130% down to 37% (Store 1803)
- Supported the growth and Promotion of Albert Trejo to Digital Coach at 2769
- Assist in the skill development for new Digital Coach of Store 865
Meat/Produce Team Lead at Walmart (Store 4112) (2022-08 – 2023-04)
- Team Lead to the Meat and Produce Departments
- Leading a team of 11 associates
- Knowledge sharing
- Touring of departments
- Process maintenance
- Planning of themed store features
- ITR analysis
- Used to Order supplies necessary for my team
- Used to place workorders of maintenance or system issues
- Refrigeration Issues
- Cart Repair
- Pricing Errors
- Receiving Errors
Digital Personal Shopper at Walmart (Store 4112) (2020-08 – 2022-08)
- Lead the store for the Deals for days online events of 2021 in which I managed an overnight team (of 8 associates) to fulfill Deal for Days orders
- Trained associates in the use of GIF2.0
- Prepared items for picking, including organization items by event
- Monitor the fulfillment of all orders
- Communication with Digital Ops Lead
- Entrusted by Digital coach and Digital team leads to oversee the team while in their absence
- Ensuring team stayed on task
- Resolved issues
- Order resolution, and system issues
- Provide productivity updates to members of management
- Proficient in the use of WISMO, Dispatcher and Grocery Order Dashboard to provide customer assistance
- Used to provide team with associate performance
- Provide team with store sales and performance metrics
- Nil-pick report to improve store health
- Proficient in use of Mod Flex tool to ensure features are set and new mods are completed
- Fulfilling online orders including picking, prepping and dispensing delivery and curbside order
Fresh Production Associate at Walmart (Store 0413) (2020-01 – 2020-07)
- Preparing all meals for service deli, cleaning and following all food safety processes
- Use of Cap process to maintain shelf availability
- Customer Service
- Following Food Safety Regulations
Order Fulfillment associate at Target (2019-10 – 2019-12)
Seasonal
- Fulfilling online orders including picking and preparing for curbside
- Fulfilment of SFS (ship-from-store) orders and packing process for shipping
- Use of RFID for order fulfillment
