Go-Live Implementation Specialist (Contract) (eCW) at Provision Group (2024-04 – Present)
- Travel nationally to support implementations, troubleshoot issues, and ensure successful adoption of EMR systems.
- Deliver go-live support for EMR implementations (eCW and clinical applications) across multiple ambulatory and hospital locations nationwide.
- Provide hands-on, elbow-to-elbow support to clinical and operations staff during go-live and post-go-live.
- Serve as a subject matter expert (SME) on eCW implementations ensuring application, workflows, and system adoption.
- Provide supplemental resources to providers and nursing staff to ensure consistent and effective adoption.
- Identify and reported workflow and system inconsistencies to support effective platform integration and learning retention.
- Translate and communicate implementation issues between implementation teams and clinical staff.
Go-Live Implementation Specialist (Contract) (eCW) at TrainingPros, Keriton/Intermountain Health (IH) Deployment (2025-09 – Present)
- Support go-live implementation of the Keriton app within the NICU
- Provided hands-on, elbow-to-elbow support to nurses and providers during go-live
- Guided staff on app functionality and usability
- Delivered supplemental resources and training to ensure consistent platform use
- Identified and reported workflow and system inconsistencies to implementation lead for additional troubleshooting.
Clinical Support Specialist, EHR Analysts (Full-Time) (Cerner) at Providence Holy Cross Medical Center (2023-03 – Present)
- Oversee design of clinical EMR platform, Cerner.
- Support back-end configuration and integration of clinical workflows.
- Analyze clinical workflows for Cerner integration.
- Configure and customize Cerner platform to align with organizational workflow.
- Conduct routine data quality checks, identifying and correcting discrepancies.
- Assist in unit and integration testing for system build-out.
- Develop, update, and manage templates, forms, and clinical documentation.
- Collaborate regular system audits to identify and address data integrity issues.
- Collaborate with IT to troubleshoot and resolve complex issues.
EMR Integration Specialist (Full-time/Hybrid) at University of Maryland Medical Center (Baltimore-Washington) (2022-09 – 2023-03)
- Analyzed and configured the Acrendo system to align with ambulatory clinical workflows.
- Developed test plans and performed unit, integration, and QA testing for system updates.
- Supported go-live planning and implementation with real-time system support.
- Managed user access, permissions, and system configurations.
- Trained providers and staff with hands-on support and created training materials.
- Provided system troubleshooting and managed patient record keeping.
EMR Trainer (Contractor) (Cerner, eCW) at Park West Health Systems Inc. (2021-06 – 2023-03)
- Supported go-live planning and rollout.
- Delivered in-person and virtual elbow-to-elbow training to providers and nursing staff.
- Created and led train-the-trainer session for clinical EHR specialists.
- Developed training materials, workflows, and best practices for staff and providers.
- Delivered one-on-one coaching and observation to EMR trainers.
- Collaborated with IT and staff to identify gaps, support configuration, and streamline helpdesk processes.
- Provided end-user support and troubleshooting for basic inquiries and issues.
EHR Go-Live Specialist (Contractor) (Cerner) at Park West Health Systems Inc. (2018-03 – 2019-09)
- Provided on-site support during Cerner go-live event to various clinics.
- Assisted end-users in navigating and utilizing clinic Cerner systems during implementation phase.
- Collaborated with IT team to troubleshoot technical issues.
- Conducted elbow-to-elbow training sessions and provided real-time assistance to new and current staff members.
- Liaised between end-users and technical support trams to streamline issue resolution.
- Documented and reported feedback, issues, and resolutions to improve future go-live processes.
- Provided and reflected on post-go live assessments to identify opportunities for system optimization.
EHR Analyst (Full-Time) (eCW v10, 11) at Queens Hospital Center (2017-05 – 2018-03)
- Assisted in performing unit testing and integration testing of build out.
- Helped identify and resolve eCW system errors
- Provided hands-on (elbow-to-elbow) support to staff using eCW.
- Supported go-live for eCW v11 with real-time assistance.
- Created simple training guides and materials.
- Trained providers and nurses on system use and workflows.
- Helped troubleshoot issues during daily use and go-live
- Created and modified letter templates for various clinical departments.
EMR Support Specialist (Part-time) (eCW 10, 11) at Queens Hospital Center (2015-08 – 2017-05)
- Assisted providers and staff to in entering patient demographic information in eCW system.
- Scanned and manually input patient charts, paperwork to eCW platform.
- Created new users; set up end-user functionalities, providing permissions as requested.
- Assisted in contacting eCW support for assistance with systems errors.
- Provided end-user support and troubleshooting to providers, nursing staff, and admin staff for basic inquiries and issues with eCW system.
