Fela Best

Self-Service & Resource Management

Customer & Dispatch Support Associate at Grand Husky Logistics (Present)

Self-Service & Resource Management

• Supported self-service clients & vendor partners with onboarding guidance and proactive outreach.
• Organized and maintained self-service materials, documentation, and digital tracking resources.
• Monitored response rates, signups, and customer metrics to share insights for team improvement.

Courier & Client Support Specialist at FedEx Express / SpeedX / Jump Logistics

Digital Software & Client Engagement

• Delivered direct client support via mobile apps and digital software tracking platforms.
• Oversaw response rate metrics and managed accurate digital record-keeping in high-volume settings.
• Identified customer journey improvements and surfaced account expansion opportunities.

BA in Communication (Radio, TV & Film) – Texas Southern University (2026-12)

(2018)