Housekeeping Supervisor - TownePlace Suites by Marriott - Charlotte, NC
(2023-08)
- Assist front desk with check in/check out (opera)
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures, House people and Laundry Attendants
- Organizes and facilitates the room making process.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Manage guest requests, communicating them to the relevant employees.
- Routine inspection of guest rooms to meet hotel standards.
- Interview, select, train, schedule, coach and support associates, making sure they perform in accordance with established brand or hotel standards
- Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Carry out lost and found procedures.
- Report maintenance issues to Maintenance/Engineering Department.
- Represent the needs of the team to others in the hotel.
- Partner with other departments wherever necessary to maintain good working relationships.
- Provided guest with a site tour upon checking in.
Night Auditor/Front Desk Agent - EXTENDED STAY AMERICA - Charlotte, NC
(2023-03)
- Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
- Processes all laundry in compliance with company standards.
- Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
- Sets up and maintains the grab and go breakfast in accordance with brand standards.
- Conduct periodic daily tours of the property to inspect for cleanliness, collect trash.
- Assists with the cleaning of any areas of the hotel, when needed to include but not limited to front desk, associate breakroom, guest laundry, vending areas, and common areas.
- Responsible for maintaining overall hotel cleanliness.
Housekeeping Supervisor - Hampton Inn & Suites Charlotte AIRPORT - Charlotte, NC
(2020-08 - 2023-09)
- Manage guest requests, communicating them to the relevant employees and departments
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.notify vendor of weekly staffing needs.
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures, House people and Laundry Attendants.
- Partnered other departments wherever necessary and maintain good working relationships
- Report maintenance issues to Maintenance/Engineering Department.
Housekeeping Inspector - Embassy Suites by Hilton - Charlotte, NC
(2021-01 - 2022-08)
- Clean, dust, scrub, polish and service guest rooms daily in line with hotel procedures.
- Replace linens on beds and replenish guest room supplies, empty wastebaskets.
- Assist with cleaning and folding laundry.
- Restock closets and carts, assist with laundry, strip rooms and audit rooms.
- Leave rooms in uniform arrangement as determined by the Executive Housekeeper.
- Report any damage, hazards, repairs, and strangers in assigned areas.
Housekeeping Inspector - Crothall Healthcare - Charlotte, NC
(2017-02 - 2022-04)
Provides quality customer service to customers by providing one-on-one attention to detail.
- Sweeps, scrubs, mops and polishes floors.
- Dusts and polishes furniture and fittings.
- Cleans metal fixtures and fittings.
- Empties and cleans trash containers.
- Disposes of trash in a sanitary manner.
- Cleans wash basins, mirrors, tubs and showers.
- Wipes down glass surfaces.
- Makes up beds and changes linens as required.
- Realigns furniture and amenities according to prescribed layout.
- Responds to calls for housekeeping problems, such as spills and broken glasses.
