Patient Care Coordinator at Elite Eye Care (2022-02 – Present)
- Advocated for patients by effectively communicating their needs and concerns to doctors to ensure quality care
- Scheduled timely appointments to keep patients on track with their treatment plans and follow-ups
- Validated insurance and demographic information to streamline patient check-in and improve office efficiency
- Assisted patients with inquiries and concerns, enhancing overall patient experience
Taproom Supervisor at Mistress Brewing Company (2019-12 – 2022-01)
- Managed shift operations including opening and closing procedures to ensure smooth daily workflow
- Resolved customer and employee issues promptly to maintain positive service environment
- Maintained cash drawer accuracy and secured premises at closing
Optometric Assistant at Eye Care of Iowa (2016-04 – 2020-01)
- Pretested patients by reviewing medical history, conducting eye scans, and performing special diagnostic tests as requested by doctors
- Assisted doctors in patient care to ensure timely and effective examinations
- Scheduled appointments and managed patient check-out processes to maintain smooth office operations
- Handled phone calls to address patient inquiries and coordinate scheduling
Member Care Representative II at Nationwide Insurance (2015-08 – 2016-04)
- Acted as an advocate for members and agents by servicing policies and addressing billing or policy questions to ensure customer satisfaction
- Provided clear and professional communication to resolve member inquiries and support policyholders
