Felicia Ellis

Dependable professional with extensive experience in armed security, logistics, delivery, warehouse operations, and customer service. Demonstrates strong problem-solving, attention to detail, and reliability across high-volume environments. Holds OSHA 30 General Industry, CPR/AED/First Aid certifications, and an Active Armed Security License. Recognized for effective communication, accurate documentation, and strict adherence to safety procedures.

Willing to relocate: Anywhere

Armed Security Guard - TriStar Protective Services - Nashville, TN

(2016-10 - 2025-12)

• Ensured safety and compliance by conducting security patrols and monitoring facilities
• Maintained secure premises by enforcing access control procedures and verifying credentials for authorized personnel
• Responded promptly to emergencies, alarms, disturbances, and security incidents, minimizing risk
• Completed detailed incident reports and maintained accurate documentation to support investigations
• Identified and reported potential safety hazards and security vulnerabilities, reducing risk exposure
• Delivered professional customer service while interacting with employees, visitors, and clients, enhancing client satisfaction

Delivery Driver - Amazon DSP - Memphis, TN

(2021-06 - 2024-09)

• Achieved on-time delivery rates by safely delivering packages while maintaining strict delivery schedules
• Improved efficiency by utilizing GPS technology to optimize routes
• Enhanced customer satisfaction by maintaining a strong customer service focus during deliveries
• Ensured vehicle safety by performing inspections and reporting maintenance concerns
• Maintained accurate delivery records and followed company safety procedures to ensure compliance
• Demonstrated reliability by working independently and managing daily workloads effectively

Warehouse Associate/Inventory Control - DHL - Memphis, TN

(2015-02 - 2017-11)

• Achieved high order accuracy by selecting, packing, and preparing customer orders for shipment
• Maintained inventory integrity by performing inventory counts and quality assurance inspections
• Increased operational efficiency by operating warehouse equipment including pallet jacks and RF scanners
• Met productivity goals while adhering to safety standards, supporting overall warehouse performance
• Assisted with inventory management and discrepancy reporting to minimize stock errors
• Contributed to efficient warehouse operations in a fast-paced environment, supporting team objectives

Customer Service Representative - Home Depot & Lowe's - Memphis, TN

(2008-05 - 2015-06)

• Resolved product inquiries, purchases, and issues to enhance customer satisfaction
• Managed high volumes of customer interactions while maintaining professionalism and efficiency
• Processed transactions, returns, refunds, and account updates accurately, reducing errors
• Built positive customer relationships through active listening and effective problem-solving
• Resolved customer concerns quickly while maintaining company service standards, improving retention
• Consistently supported team goals and customer satisfaction initiatives, contributing to store success

High school diploma - Westwood High School