Felicia Louie

Customer oriented team player with experience in fast paced service environments. Recognized for clear communication, problem solving, and consistently positive customer feedback. Skilled in cash handling and front of house support from time as an assistant manager at Inchelium Community Store. Dedicated to creating a warm, efficient, and professional front desk experience.

DoorDash Delivery Driver - DoorDash/GrubHub/Uber Eats - Spokane, WA

(2024-12)

• Managed delivery challenges with tact and efficiency
• Maintained excellent ratings and feedback

Clothing Sales Associate - North 40 Outfitters - Colville, WA

(2018-08 - 2018-10)

• Exceeded apparel sales targets through product knowledge
• Organized apparel displays, achieving 10% sales growth and enhancing customer engagement
• Advised customers on product selection, boosting satisfaction

Housekeeper - Hartmans Log Cabin - Inchelium, WA

(2018-03 - 2018-08)

• Cleaned and sanitized guest rooms to ensure a welcoming environment
• Developed cleaning schedules to enhance workflow and support efficient room turnover
• Oversaw laundry operations, ensuring timely washing, folding, and distribution of linens for guest use
• Rearranged furniture to clean baseboards and eliminate dust in hard-to-reach areas
• Coordinated with maintenance team to address and resolve issues impacting guest satisfaction

Front Desk Receptionist - Rainbow Beach Resort - Inchelium, WA

(2017-03 - 2018-09)

• I greeted and supported guest arrivals and departures while professionally attending to each guest's needs and requests
• Maintained an organized reservation log and processed all guest room assignments
• Coordinated with Housekeeping staff regarding guest room availability
• Assisted with check-in, check-out processes and accurately completed Guest Log Sheets

Assistant Manager/Cashier Supervisor - Inchelium Community Store - Inchelium, WA

(2017-02 - 2018-01)

• Trained new hires in upselling and service recovery
• Improved inventory and display strategies
• Support staff development and customer engagement

High School Diploma - Inchelium High School (2017)