Felicia Tipton

Outgoing Executive-Level Manager experienced in diversifying skills across industries within large organizations. Achieved customer satisfaction and business success through strong communication, organizational abilities, and effective leadership in fast-paced environments. Focused on fostering teamwork, cultivating partnerships, and adapting to change.

Willing to relocate to: Memphis, TN - Remote. Authorized to work in the US for any employer. My objective is to further my professional career with and executive level management position in a world class company.

Seeking to diversify my skills in another industry and as part of larger organization. I am open to relocation. I am a great team player and leader. I am very outgoing and easy to get along with I tend to go by the book because I believe rules are set in place for a reason.

I have good communication and organization skills. I believe I am great leader also; I can deal with change effectively.

Debt Collection Specialist - Radius Global Solutions LLC

(2026-07)

• Collecting debt on past due account.
• Keep records: Log every call, date, time, and statement made by the collector.
• Ask for written proof of the debt before making any commitments.

Customer Service Representative - Sedgwick - Memphis, TN

(2025-06 - 2026-04)

• Answer calls, Submit claims, explain the claim, updated claim if needed with correct phone number, email and doctor information.
• Submit a return to work date also took 50-60 calls and day

Store Manager - TitleMax (TMX Finance) - Memphis, TN

(2022-05 - 2025-06)

• Managed overall store performance through oversight of account management and recovery processes, delivering exceptional customer service.
• Managed daily operations and ensured compliance with company policies.
• Oversaw inventory management, including ordering and stock control processes.
• Created staff schedules to optimize labor efficiency and ensure adequate coverage across shis.
• Trained new staff on procedures and best practices for store management.
• Provided ongoing training and development programs for staff, enhancing team capabilities and fostering career growth.
• Resolved customer inquiries and complaints promptly to maintain satisfaction.
• Whether it's building customer relationships or demonstrating new sales techniques, I work daily to set an example and become a key contributor in achieving the store's success.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

General Manager - TitleMax Financial - Memphis, TN

(2022-05 - 2025-06)

• Managed overall store performance by overseeing account management and recovery processes, enhancing customer service experience.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Managed daily operations and enforced company policies.
• Implemented strategic initiatives to enhance customer service and satisfaction levels.
• Whether it's building customer relationships or demonstrating new sales techniques, I work daily to set an example and become a key contributor in achieving the store's success.
• Provided ongoing training and development programs for customers, contributing to team growth and business success.
• Enhanced employee understanding of their roles by providing comprehensive training on duties and company policies.
• Fostered a positive workplace culture focused on teamwork and employee engagement.
• Developed team building activities that fostered collaboration among departments, creating a positive work environment.

Account Manager - AMERICAN CAR CENTER - Memphis, TN

(2020-03 - 2022-05)

• Operating as the lead point of contact for any and all matters specific to different accounts
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit

Tech- Patient Care - DaVita Dialysis - Memphis, TN

(2007-03 - 2021-02)

• Demonstrated strong verbal and written communication skills to effectively convey information and coordinate with team members.
• Ability to work in a fast paced environment completing multiple tasks.
• Utilized medical terminology and basic computer soware to facilitate accurate documentation and efficient workflow.
• Received CPR certification from the American Heart Association.

Agency Development Manager/ Insurance Agent - Colonial Life & Accident Insurance Company - Nashville, TN

(2019-12 - 2020-02)

• Responsible for identifying sales opportunities for insurance plans and overseeing portfolio of clients, responsible for identifying risk management strategies, handling policy renewals, and tracking claims.
• As a manager I provide the management, analytical and leadership skills required to drive overall business growth to our company.

Insurance Agent - Liberty National

(2019-05 - 2019-10)

• Proactively identified sales opportunities for insurance plans, managed a portfolio of clients, processed policy renewals, and monitored claims.

BACHELOR OF Science - MANAGEMENT - UNIVERSITY OF PHOENIX

ASSOCIATE DEGREE - MEDICAL ADMINISTRATION - SOUTHEAST COLLEGE OF TECHNOLOGY