Felicia Warren

17+ years of retail management experience. Strong leadership, client engagement, and team development skills. Proven ability to drive sales, profitability, and operational excellence. Expertise in training, coaching, and mentoring staff for career growth. Skilled in visual merchandising, loss prevention, and relationship building.

Store Manager at Planet Blue (2019-05 – 2020-12)

• Led a team of 8, driving sales and client outreach initiatives
• Built strategic partnerships to increase revenue

Store Manager at Coach (2017-03 – 2019-01)

• Managed a $2.1M store, ensuring exceptional guest service
• Developed staff for future leadership roles
• Partnered with marketing & tourism teams to expand customer base

Store Manager at 7 For All Mankind (2013-04 – 2016-12)

• Recruited and trained entire staff for new boutique opening
• Generated $218K in client sales through local partnerships
• Focused on loss prevention and team development

Store Manager at BCBG Max Azria (2011-11 – 2013-04)

• Led a team of 12, driving store sales to $1.7M—first time in 4 years
• Reduced shrink percentage from 4.5% to 2.1%

Sales Associate at Littman Jewelers (2009-10 – 2011-06)

• Delivered outstanding customer service and met sales goals

Store Manager at Tommy Bahama (2007-12 – 2009-08)

• Managed a $5M store, leading a team of 24
• Oversaw P&L, budgeting, and in-store events to boost sales

Store Manager/District Visual Captain at Guess Inc. (2002-10 – 2007-10)

• Managed a $1.5M store and district-wide visual merchandising
• Ensured brand consistency and high-impact store displays

Diploma in Graphic Arts & Communications – Finger Lakes Community College (1994)

Business Certificate – Finger Lakes Community College (1994)