Felipe Ossa

Experienced musician, guitar instructor, and quality control specialist with over 20 years in the music industry. Recognized as the first Latino inducted into the Rockabilly Hall of Fame and a Gretsch Artist, I excel in guitar performance, music education, and branding for musical instrument companies. With deep expertise in guitar construction, amplification, and accessories, I provide expert guidance on gear selection, troubleshooting, and product evaluation.

My background in customer service, product support, and inventory management allows me to assist musicians at all levels while ensuring top-tier product standards. Fluent in English and Spanish, I engage with diverse audiences to deliver clear and knowledgeable assistance. Additionally, I have experience with MIDI systems, audio controllers, and DAWs, integrating modern production techniques with vintage tones.

My career highlights include performing at international festivals, recording for diverse artists, and representing major instrument brands.

RETURN SPECIALIST - QUALITY CONTROL AND RETURNS SPECIALIST MANAGER - AUSTIN BAZAAR - Austin Tx

• Handle customer returns in accordance with company policies.
• Inspect returned products to assess their condition (damaged, defective, or resale-ready).
• Classify and document items based on the reason for return.
• Address customer concerns regarding returns, exchanges, and refunds.
• Provide clear updates on the status of returned products.
• Ensure a positive customer experience throughout the return process.
• Update inventory systems after processing returns.
• Reinstate eligible products into stock for resale.
• Coordinate with warehouse teams to manage damaged or defective items.
• Work with quality control teams to report recurring product defects.
• Coordinate with technical support for necessary repairs or adjustments.
• Communicate relevant information to brand representatives or suppliers.
• Create detailed reports on return rates and common return reasons.
• Identify trends to help improve product or service quality.
• Recommend process improvements based on data analysis.
• Ensure all return procedures adhere to company guidelines.
• Maintain accurate and detailed records of all return-related transactions.

AUDIO PRODUCER AND STUDIO DIRECTOR - TRÁFICO ESTUDIO - MEDELLÍN COLOMBIA

• Oversee day-to-day operations of the recording studio.
• Ensure the studio is fully equipped, operational, and maintained for all recording sessions.
• Develop and implement policies to streamline studio workflows.
• Manage and schedule studio staff, including engineers, producers, and technicians.
• Provide leadership and mentorship to the team to maintain high professional standards.
• Recruit, train, and evaluate studio personnel as needed.
• Serve as the primary point of contact for clients, ensuring a positive experience.
• Build strong relationships with artists, producers, and industry professionals.
• Negotiate contracts and pricing for recording sessions and services.

EVENT PLANNER - TRAFICO ESTUDIO - MEDELLÍN

• Develop creative event concepts that align with the brand's vision and objectives.
• Plan and execute entertainment-focused events, including concerts, product launches, festivals, and brand activations.
• Collaborate with brands to design experiences that enhance their image and engage their target audience.
• Act as the primary liaison between the brand, vendors, and talent.
• Communicate regularly with clients to ensure their needs and expectations are met.
• Build and maintain strong relationships with brands, sponsors, and entertainment industry professionals.

SESSION MUSICIAN - FREE LANCE - WORLD WIDE

• Perform high-quality recordings in studio sessions, adapting to various music styles and genres.
• Collaborate with producers, composers, and artists to achieve the desired sound.
• Play assigned parts accurately, whether reading sheet music, improvising, or following verbal instructions.
• Learn and practice assigned pieces or arrangements before recording sessions.
• Attend rehearsals to align with the creative direction and ensure synchronization with other musicians.
• Maintain a professional level of technique and skill on the instrument(s).
• Work closely with artists, producers, and engineers to meet creative and technical goals.
• Take feedback constructively and adapt playing style or approach as needed.
• Maintain clear and professional communication throughout the project

MUSIC AND JAZZ GUITAR - INSTITUTO DE BELLAS ARTES (2006 - 2010)

AUDIO PRODUCTION - ESCUELA AUDIO Y SONIDO