IT Infrastructure Sr. Service Delivery / Operations Manager - Tata Consultancy Services - New York Terminal Operations (NTO), MSP Program, New York, NY
(2026-01)
- Own the infrastructure roadmap for the new Terminal One JFK datacenter and network build, executing against Port Authority-approved architecture and design standards.
- Lead the datacenter build lifecycle from design handoff through deployment, governing infrastructure standards and documentation for the environment.
- Manage third-party vendor and managed-service-provider relationships for workload transition, holding partners accountable to delivery milestones and contracts.
- Lead and mentor offshore and onsite infrastructure teams, defining the workload model, assignments, and escalation procedures for the account.
- Direct end-to-end infrastructure operations for 100+ staff, ensuring SLA adherence and reduced incident volume.
Information Technology Business Relationship / Sr. Operations Manager - Tata Consultancy Services - Norfolk Southern Railway (NS), Atlanta, GA
(2025-01 - 2026-01)
- Led and managed a 200+ person infrastructure organization, providing direction, mentorship, and performance oversight across onsite and offshore teams.
- Developed and executed the enterprise infrastructure roadmap for a Class I freight railroad, aligning network, server, and datacenter architecture spanning Windows, VMware, Linux, and AIX with business priorities.
- Directed end-to-end infrastructure operations for 200+ staff, sustaining SLA adherence and reducing incidents through improved monitoring and escalation processes.
- Drove infrastructure automation initiatives to enforce best practices, reduce manual effort, and improve documentation accuracy.
- Owned multi-million-dollar capital budgets and managed hardware procurement and maintenance-contract vendor relationships, strengthening cost efficiency and supplier alignment.
- Built trusted executive-level relationships that aligned infrastructure initiatives with business priorities, driving measurable ROI.
Infrastructure Business Relationship / Sr. Operations Support Manager - Tata Consultancy Services - Genuine Parts Company (GPC), Atlanta, GA
(2019-10 - 2024-12)
- Led and mentored a 30-person infrastructure team, providing performance oversight and development planning that lifted productivity 30%.
- Owned infrastructure lifecycle and vendor management for a global auto-parts distributor, boosting retention 15% and satisfaction scores 10% through service-quality improvements.
- Cut cross-functional complaint volume 25% by improving infrastructure delivery timeliness and inter-team collaboration.
- Led infrastructure upgrade and automation projects — scoping through delivery — improving efficiency and resource utilization.
- Drove a 20% increase in scope expansion through proactive stakeholder and vendor relationship management.
- Delivered complex infrastructure projects on time and on quality against defined timelines and stakeholder expectations.
Engagement / Service Delivery Manager - Tata Consultancy Services - Panasonic Automotive Systems of America (PASA), Peachtree City, GA
(2018-09 - 2019-09)
- Served as primary liaison for TCS-managed infrastructure services, leading end-to-end support and coordination across global teams.
- Defined and governed infrastructure standards, policies, and documentation for the account — SOWs, FTE planning, and project support scheduling.
- Assessed and mitigated infrastructure project risk to maintain operational stability and business continuity.
- Contributed to RFI/RFP responses and solution briefings for multi-million-dollar infrastructure deals.
IT Infrastructure Service Delivery Manager - Tata Consultancy Services - DuPont de Nemours, Wilmington, DE
(2016-09 - 2018-08)
- Led end-to-end design and build of a new, resilient Azure data center across APAC, EU, and US regions during DuPont's corporate merger and spin-off.
- Partnered with the security organization to deploy ADFS, MFA, and AAD Connect enterprise-wide, strengthening identity management, authentication, and compliance posture.
- Owned infrastructure change management for the programme and coordinated cross-regional teams to deliver scalable, secure infrastructure through the merger and spin operations.
IT Infrastructure Technical Project Manager - Tata Consultancy Services - Honeywell Aerospace, Arizona / Chennai, India
(2014-12 - 2016-08)
- Led end-to-end Windows Server remediation and application migration across a large server estate with minimal downtime.
- Directed multiple concurrent infrastructure projects, aligning deliverables to milestones and business objectives.
- Produced executive reporting and infrastructure documentation, optimizing resources within budget while assessing and mitigating risk.
Infrastructure Solutions Architect – Datacenter Offerings - Tata Consultancy Services - Chennai, India
(2014-05 - 2014-12)
- Developed infrastructure solution strategies and standards for data center transformation, migration, and managed-services offerings.
- Led end-to-end proposal and solution design for data center transformation and migration opportunities, contributing to new client acquisitions.
- Ran technical demonstrations, including SSO portals and security scenario repositories, giving clients tangible proof of solution capability.
IT Infrastructure Technology Manager - Tata Consultancy Services - Jaguar Land Rover, London, UK
(2013-03 - 2014-04)
- Led full lifecycle migration of legacy storage and backup systems to EMC technology across JLR's global sites, with proactive risk assessment and mitigation planning ahead of each cutover.
- Managed project scope and change without impacting timelines or budget.
IT Infrastructure Technical Lead - Tata Consultancy Services - Telefonica Telecommunications, Chennai, India / Madrid, Spain
(2010-07 - 2013-02)
- Facilitated multi-team architecture brainstorming sessions in Madrid, driving cross-country consensus on infrastructure design and standards.
- Monitored project milestones and ran integrated change control to ensure infrastructure policy adherence.
IT Infrastructure Operations Regional Lead - Tata Consultancy Services - The Nielsen Company, Sydney, Australia
(2007-11 - 2010-07)
Led server consolidation, infrastructure assessment, and patch-panel design across Nielsen's Australia and China footprint; directed international data center transitions and due diligence.
Windows Servers and Storage Administrator - Wipro Technologies - Bangalore, India
(2006-08 - 2007-10)
Administered Windows 2000/2003 server and storage environments with 24/7 SLA-compliant support.
Sr. Systems Executive Support Engineer - Vitage Systems - Chennai, India
(2004-11 - 2006-07)
Managed network, desktop, and server operations, including DHCP, file servers, and antivirus infrastructure.
Customer Support Specialist - Simsoft Info Systems - Chennai, India
(2003-05 - 2004-10)
Delivered AMC desktop and print support services at a large enterprise client site.
Systems Engineer - HCL Infosystems - Chennai, India
(2000-04 - 2003-04)
Deployed, configured, and supported Windows environments and hardware across enterprise rollouts.
