Felo Cruz

Highly organized and systems-driven professional with an extensive background in operations management, administrative coordination, and quality assurance. Proven track record of successfully leading large cross-functional teams, orchestrating complex supply chain logistics, and managing high-volume data architecture across multiple corporate systems (Infor ERP, SAP, High Jump, and Unform). Adept at serving as a strategic, remote-capable liaison between technical teams, third-party suppliers, and global stakeholders to optimize compliance, eliminate administrative friction, and drive operational efficiency.

Warranty Service Administrator at John Henry Foster (2023-02 – Present)

• Leverage Infor ERP and Unform to input, track, and manage complex, variable industrial warranty claims, ensuring absolute data integrity from submission to vendor credit reconciliation.
• Manage the complete Return Merchandise Authorization (RMA) lifecycle, coordinating the packaging, tracking, and reverse logistics of defective components back to OEM manufacturers.
• Enforce rigorous manufacturer guidelines to protect equipment investments, maintaining an exceptional 95% claim approval rate through bulletproof technical documentation.
• Serve as the primary administrative link between factory-trained service technicians, Tier-1 OEM, B2B suppliers, and corporate clients to validate repair eligibility and reduce client downtime.

Warehouse / Operations Supervisor at Nikola's Bakery (2022-09 – 2023-02)

• Train, supervise, and evaluate a diverse team of personnel; communicate company policies, rules, and regulations fluently in both English and Spanish to optimize alignment.
• Plan, organize, and direct the daily operations and administrative activities of the facility, including detailed material tracking, receiving, and space utilization strategies.
• Maintain open lines of communication with external suppliers, brokers, logistics drivers, and corporate customers to ensure timely delivery and resolve transit discrepancies.
• Coordinate and lead internal structural audits, internal GMP-generated audits, and external regulatory audits to ensure total corporate compliance.
• Assist senior management in establishing operational standards and procedures, advising on budget-related needs, and managing the bidding process for key supply vendors.

New Parts Implementation Coordinator at Supply Technologies (2022-03 – 2022-09)

• Successfully managed a 95% email- and digital-based workflow, utilizing Excel, Outlook, and Microsoft Teams to coordinate global and domestic parts implementations.
• Responsible for complete digital part setup profiles using Filebound (for international awards) and Part Set-up Sheets (PSS for domestic awards), tracking releases through the entire lifecycle.
• Read and identified discrepancies in customer blueprints, sketches, and engineering diagrams; systematically reported findings to engineering, supply chain, and quality assurance teams.
• Acted as the primary expediting liaison between Technical Services, Quality Departments, and global client base to align Pre-Production Approval Process (PPAP) timelines.

Store Transportation Coordinator / Assistant Manager at Armstrong Relocation (2021-05 – 2022-03)

• Managed exempt employee timecards, PTO requests, and sick leave approvals using the UniPro software interface.
• Assisted corporate clients in post-delivery inspections, administrative returns, and complex shipping claims resolution.
• Coordinated complex inbound and outbound shipments while updating specific technical standard operating procedures (SOPs) and work instructions for the department.
• Out of state travel to conduct and supervise physical inventory, relocation of company goods and attend company conventions. (NY, NJ, TN, TX, NV).

Quality Assurance Analyst at CSM Bakery Solutions (2017-09 – 2021-04)

• Scheduled and led high-stakes Root Cause Analysis Investigation meetings to correct non-conformances, alongside managing internal GMP-HACCP, Food Safety, and BRC audits.
• Maintained meticulously organized physical and digital records of lab results and certificates of analysis (COAs) for up to 5 years in compliance with strict regulatory frameworks.
• Systematically approved and released customer outbound shipment orders within SAP based on specification compliance metrics.

Production Team Lead at CSM Bakery Solutions (2008-02 – 2017-09)

• Led daily pre-shift operations meetings, organized employee production schedules, and coordinated directly with external staffing agencies for contract labor needs.
• Completed professional development programs including Fundamentals of Leadership, Project Management for Team Leaders, Resolving Conflict Effectively, and Kaizen/Risk Assessment.

Doctoral Degree in Integral Theology (currently 2026) Master's Degree in Christian Counseling (graduated on 2023) Business Management Coursework – Normandale Community College (TBD)