Femi Idowu

I am an IT Help Desk Technician with hands-on experience supporting Windows 10/11 environments, Active Directory user management, basic network troubleshooting, and IT service desk workflows. Skilled in resolving Tier 1 technical incidents including password resets, account unlocks, software installation issues, printer problems, and network connectivity failures. Experienced in simulated Managed Service Provider (MSP) environments using enterprise IT tools and structured home lab environments including Windows Server Active Directory, DNS configuration, and domain-joined client systems.

Familiar with ITIL-based ticketing processes, incident resolution workflows, and escalation procedures. I am Seeking an entry-level MSP Help Desk Technician role to apply technical troubleshooting skills, strengthen enterprise IT exposure, and grow into Tier 2 Support, System Administration, and Cybersecurity roles.

IT HELP DESK TECHNICIAN–HOME LAB / SIMULATED MSP ENVIRONMENT at Self-Directed IT Support Lab (2026-05 – Present)

Tier 1 Help Desk Simulation Responsibilities:

• Configured and verified DNS resolution and DHCP network connectivity between client and server systems
• Performed user provisioning and deprovisioning in a domain-joined environment
• Diagnosed and resolved Windows 10/11 system issues including boot errors, profile login failures, and system performance problems
• Installed and configured software applications on client systems based on end-user requirements
• Managed simulated IT service tickets using ServiceNow-style ticketing workflow (incident creation, categorization, prioritization, resolution, and escalation)
• Performed basic system maintenance including updates, antivirus checks, and system scans
• Resolved simulated Tier 1 IT support tickets including password resets, account unlocks, and login issues using Active Directory Users and Computers (ADUC)
• Managed user accounts, groups, and Organizational Units (OUs) in Windows Server 2022 Active Directory environment

Warehouse Associate at US Autoforce (2024-10 – Present)

• Operate in a fast-paced environment while maintaining accuracy, productivity, and attention to detail
• Collaborate with team members and supervisors to meet daily operational goals and deadlines
• Demonstrate strong problem-solving skills and the ability to adapt quickly to changing priorities
• Utilize inventory systems and handheld technology devices to complete daily tasks efficiently
• Maintain professionalism, reliability, and consistent attendance in a physically demanding work environment
• Operated warehouse equipment and followed company safety procedures to maintain an organized, safe and efficient work environment

Customer Service Support at CVS Pharmacy (2023-09 – 2024-10)

• Processing Customers Order through management information system (MIS) efficiently
• Update and monitor inventory to ensure adequate stock availability for customers
• Provide timely response to customers enquiries to ensure a high efficient level of customer satisfaction
• Ensuring that telecommunication gadgets are properly managed for effective communication
• Ensure that the Environment and office area is tidy

Higher National Diploma (HND) in Computer Science – Auchi Polytechnic College (2010-05 – 2012-11)

Certificate in Computer Hardware/Operating System Basics – Cisco NetAcademy (2026-01)

Certificate in DHS FEMA Information Security Basics Certificate in National Emergency Response and Recovery Training – Texas A&M Engineering Extension Service - TEEX (2025-09)