Assistant General Manager (AGM) - 30hop - Ankeny, IA
(2026-02)
- Oversaw daily operations for a high-volume restaurant with 100+ front- and back-of-house employees
- Resolved customer and staff issues quickly and professionally to maintain a positive dining experience
- Managed labor scheduling, optimizing staffing levels to balance service quality and cost efficiency
- Acted as a communication bridge by translating between English and Spanish-speaking staff to ensure clarity and team alignment
- Assisted in hiring, onboarding, and training new employees to support team growth and retention
FOH Manager - 30hop - Ankeny, IA
(2025-04)
- Managed a team of 40 front-of-house staff, providing training, coaching, and performance evaluations
- Developed and maintained strong relationships with vendors to ensure timely delivery of quality ingredients at competitive prices
- Instituted comprehensive training programs for FOH staff on menu knowledge, beer pairings, and service standards resulting in improved overall dining experience for guests
- Curated beverage products distributed across the Midwest region, driving regional sales performance.
Bar Manager - Lua Brewing - Des Moines, IA
(2022-08 - 2025)
- Mentored a team of over a dozen bartenders ensuring smooth and efficient service during high-traffic hours.
- Oversee inventory management, including ordering, receiving, and tracking supplies to reduce waste and maximize profitability.
- Train and mentor staff on bartending techniques, customer service excellence, and company policies.
- Develop and implement creative cocktail menus, and promotions to attract new customers and boast sales.
- Curated cocktail menu for prefix multi-course dinners.
Bartender - Exile Brewing Co. - Des Moines, IA
(2018-05 - 2022-08)
- Ensure clean and fresh tasting beer through regular draft line cleaning.
- Trained and mentored new bartenders on draft line cleaning and service.
- Developed a loyal customer base by providing outstanding service and building rapport with regular guests.
- Assisted with event coordination, preparing specialty drinks for private parties and large gatherings.
