Fezeka Ngqase

Driven professional with a proven record of accomplishment at Old Mutual Finance, adept in financial knowledge and negotiation, achieving favourable settlements and exceeding targets. Excelled in customer relations management, demonstrating assertiveness and patience, significantly improving repayment rates. Skilled in maintaining high call volumes and managing complex customer inquiries, ensuring increased loyalty and repeat business.

Self Employed at Staff and Scholar Transport (2025-09 – Present)

• Provide safe,reliable and timely transportation to and from designated location
• Maintain the vehicle clean inside and outside daily and in roadworthy condition.
• Comply with all traffic and transport regulations
• Be patient respectful and professional

Collections Administrator at Manati Alternate Student Funding (2025-03 – 2025-08)

• Monitor overdue fees, exams and graduation fees
• Run aging reports 30/60/90/120 days overdue
• Block services for non payments, registrations, exams transcript graduation
• Call parents/students/guardians to arrange payment plan
• Liaise with bursary / finance offices for funding confirmation

Collections Agent at Old Mutual Finance (2014-08 – 2024-12)

• Reconciled clients' accounts regularly, verifying payments made against outstanding balances.
• Improved clients' repayment rates by negotiating payment plans and settlements efficiently.
• Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
• Leveraged strong negotiation skills to secure favourable settlements while maintaining professional relationships throughout the process.

Customer Service Representative at WNS Global Service (2014-01 – 2014-07)

• Handled customer inquiries and suggestions professionally.
• Answered a constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Handled clients' concerns quickly and escalated significant issues to the team leader.

Collections Agent at Anthony Richards and Associates (2008-02 – 2013-11)

• Processed payments and applied clients' balances.
• Negotiated to collect balances in full.
• Exceeded monthly targets consistently due to effective communication skills.

High School Certificate in Matric – Oscar Mpetha High School (2002)

Higher Certificate in Business Computer – Archivers School of Business (2003)